Job Description

Liberty Tax Service is currently looking for Receptionists to join our team for the 2022 tax season. Please email us for more information.

Receptionist Position:

The Receptionist coordinates and manages the initial greeting of clients, incoming phone calls, and the appointment log. They pass out completed returns and make client packets. The Receptionist should also handle other clerical duties as assigned by the Office Supervisor or Franchisee/General Manager. These duties may include, but are not limited to: ordering and organizing office supplies, processing client mailings, and making coffee for the waiting area.

Character Traits and Skills:

 excellent telephone etiquette

 friendly and outgoing

 organized

 courteous

 patient

 able to handle stressful situations

Duties:

 greets clients in office and determines their service needs

 distributes checks

 answers incoming phone calls

 coordinates client flow and inquiries; schedules appointments for clients on the phone and in person

 prepares customer service packets and has clients begin appropriate paperwork before their interview; maintains an ample supply of pre-made packets

 calls prior clients to schedule appointments

 maintains the return filing cabinet and handles return pickups

 maintains office appearance

 assists in preparation of courier pouches and receives, organizes and files incoming material

 handles client complaints professionally and refers clients to the individual who can assist them

 performs most office administrative requirements

About Liberty Tax, Inc. Founded in 1997 by CEO John T. Hewitt, Liberty Tax, Inc. (NASDAQ: TAX) is the parent company of Liberty Tax Service. Liberty Tax is one of the fastest-growing tax preparation franchises and has prepared almost 18 million individual income tax returns in more than 4,300 offices and online. Liberty Tax's online services are available through eSmart Tax, Liberty Online and DIY Tax, and are all backed by the tax professionals at Liberty Tax locations and its nationwide network of approximately 35,000 seasonal tax preparers. For a more in-depth look, visit Liberty Tax Service and interact with Liberty Tax on Twitter and Facebook.

Job Type: Temporary