Loan Officer Assistant - Loan Partner 1 Ruoff Mortgage The Vermillion Lending Team Hilliard, Ohio Are you an experienced, driven mortgage professional ready to take your career to the next level? Do you have the perfect blend of guideline knowledge, processing prowess, and a genuine passion for delivering world-class customer service? At Ruoff Mortgage, we’re looking for a C.A.R.E.-Giver/Unicorn to join our powerhouse team as a Loan Partner—the right arm for our top-performing Originators. In this critical role, you’ll work directly with borrowers, guiding them through a seamless, white-glove experience from “contact to contract.” Your support will empower our Originators and Pre-Approval Specialists to focus on expanding their pipeline and creating lasting relationships with influential agents. Why Ruoff Mortgage? When you join Ruoff Mortgage, you’re not just part of a team—you’re part of a mission. We’re dedicated to helping loan officers reach new heights, providing elite coaching, mentorship, and industry-best resources. With us, you’ll get access to high-level agents and a leadership team that opens doors to the industry’s top-tier opportunities. This is where you build a career, not just a job. What You’ll Do as a Loan Partner: • Create Lasting Relationships: Establish strong connections with referral partners, borrowers, and agents. You’re the face and heart of the loan process, ensuring clients feel supported every step of the way. • Guide Borrowers Through the Loan Process: Facilitate loan applications digitally, by phone, or in person, making it a smooth journey from start to finish. • Prepare for Success: Gather and organize all documentation needed for underwriting, ensuring our clients’ loans move seamlessly through the “contact to contract” phase. • Be the Primary Contact for Borrowers: Maintain consistent communication, addressing any questions or concerns so that clients feel informed and at ease. • Stay on Top of Mortgage Products and Procedures: Be knowledgeable in FHA, VA, CONV, and USDA products, so that you’re prepared to advise on all client scenarios. • Take the Lead in Communication: Keep the loan officer, processor, operations team, realtors, and all parties informed and engaged, creating a well-oiled process that keeps everyone in sync. • Solve Problems Before They Escalate: Handle loan “fires” with grace and expertise, ensuring obstacles are addressed before they affect timelines. • Embrace Continuous Learning: We encourage you to be a sponge for knowledge and grow within your role, contributing to process improvements that elevate our team’s success. Who You Are: • You’re a mortgage expert with at least 2+ years of continuous experience (5+ preferred) in a role such as Loan Officer Assistant, Loan Partner, Processor, Loan Officer, or Underwriter. • You know how to analyze credit reports, income, and asset documents, and you’re familiar with structuring loans and navigating FHA, VA, CONV, and USDA products. • NMLS licensed (or willing to become licensed). • Highly organized, detail-oriented, and motivated by exceptional customer service. • Proficient in DU, LP, and mortgage systems with a deep understanding of procedures, documentation, and guidelines. • Skilled in communication with strong interpersonal abilities, ensuring that each client feels valued and informed. • Ready to support top-producing Originators by providing a seamless, well-coordinated, and CARE-ing experience to clients and referral partners alike. Ready to Join a Team that Invests in You? If you’re excited to be part of a dynamic team that’s redefining success in the mortgage industry, we want to hear from you! Join Ruoff Mortgage, where you’ll gain access to industry-leading support, world-class coaching, and an environment that encourages you to grow both professionally and financially. Apply today, and let’s explore how your next big career move starts here! Responsibilities: • Build relationships with borrowers, agents, and referral partners. • Assist clients through the loan application and approval process. • Organize necessary documentation for underwriting. • Communicate consistently with all parties to ensure a smooth process. • Stay updated on mortgage products and procedures. • Proactively solve problems and improve processes. Qualifications: • At least 2+ years of experience in a mortgage-related role (5+ years preferred). • Knowledge of credit reports, income/assets, and loan structuring. • NMLS licensed (or willing to obtain). • Strong organizational and communication skills, with a focus on customer service. Compensation: $32,000 - $65,000

• Build relationships with borrowers, agents, and referral partners. • Assist clients through the loan application and approval process. • Organize necessary documentation for underwriting. • Communicate consistently with all parties to ensure a smooth process. • Stay updated on mortgage products and procedures. • Proactively solve problems and improve processes.