Job Description
Your mission is helping others.
Your passion is operations.
Nice to meet you.
If this sounds like you, you are a great candidate for our Processing Specialist. Life Protect 24/7 is dedicated to encouraging independent lifestyles by providing medical alert devices. We are looking for an engaged individual to support the Processing Department in meeting quality control standards for returned medical alert devices.
How do you do that?
Under supervision of the Processing Manager, you will assist the Processing Team in reducing costs for new inventory by processing returned medical devices, refurbishing, charging, and testing new and refurbished products. As part of the processing team, Processing Specialists are expected to meet daily quotas and all quality control standards for the amount of product successfully processed, refurbished, charged and tested and to maintain accuracy. Processing Specialists need to demonstrate the ability to accurately follow department processes and procedures to successfully complete all duties in the processing department in a timely and sufficient manner.
Primary Responsibilities:
Correctly identify why packages are being returned to Life Protect 24/7 and follow correct procedures for processing
Accurately sort processed returns into appropriate categories for processing by Refurbishment, Device, or Fulfillment Teams
Complete product refurbishment by cleaning/replacing device accessories and packaging, replacing paperwork, and assembling components
Charge medical devices, waiting and verifying each devices is fully charged, and removing from cradle once charging is completed
Test returned products to ensure devices are able to successfully connect to the monitoring center
Test new products to ensure successful connection to the monitoring center
Maintain accurate notes on testing failures (i.e. device behavior and how the device is failing testing) for accurate diagnosis by the Device Analyst
Uphold all departmental safety regulations
Note: This is not an inclusive list of duties and responsibilities
What we offer:
Competitive Pay
Paid Training
Paid Time Off
Medical, Dental, Vision, AD&D, and Life Insurance
HSA Options
401k with Company Match
Employee Development Program
Employee Product Discount
Beautiful Call Center Work Space
Convenient access to walking trails and Norfolk Premium Outlets
What you offer:
Must be at least 18 years of age
High school diploma or equivalent
Basic computer knowledge
Ability to perform cleaning duties associated with the refurbishment process
Ability to pull, bend, stand or sit for prolonged periods of time
Ability to use refurbishment tools and general warehouse equipment, PPE,and lifting/moving of boxes (less than or equal to 40 lbs).
Ability to multitask, prioritize and manage time
Motivation, and desire to achieve powered by YOU!
Pay: $14/hour
Schedule: Monday-Friday 8am-5pm
If this sounds like the spot for you, and you meet our qualifications, we invite you to apply and bring your skills and charisma to our table.
Glad we met!
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We are an E-Verify company.
Job Type: Full Time
Questions? 757-960-6160