Job Description

Purpose : The Product Trainer will be responsible for delivering external training on Lingraphica’s hardware, software, apps, and accessories. The ideal candidate will develop a deep understanding of Lingraphica’s products/services and the ability to apply adult learning principles for 1:1 and group-based training. The role requires a blend of creativity, edtech skills, and cross-functional collaboration to be successful.

**Essential Duties & Responsibilities: **

• Obtain a deep understanding of products and services to translate complex technical product information into simple and engaging customer education/training
• Implement appropriate virtual training methodologies based on audience learning styles and adult learning principles to improve product engagement, product knowledge, and communication with customers
• Work with the Sr. Product Trainer to create curriculum for training sessions that focus on feature adoption, clinical implementation of AAC devices, and partner assisted communication.
• Hold 1:1 and small group customer training sessions with proficient technical skills
• Display creativity in themes, activities, and implementation of AAC to fit the needs of the customer (e.g., pediatrics through geriatrics)
• Work cross collaboratively to ensure content is accurate, consistent, on-brand, and aligns with companywide brand standards
• Collaborate with the company’s Data Analyst to identify crucial statistics related to feature adaption and use of the device to reduce device abandonment
• Collaborate with the CRM Administrator, and marketing team to identify gaps in customer communication to improve customer training rates, product training needs and schedule appropriate training sessions for employees
• Work with Sr. Product Trainer to analyze the effectiveness of training content and sessions to develop innovative approaches for improvement
• Participant in product management team meetings, offsites, and overall contribute to team-based goals
• Utilize feedback methods to collect crucial information as it relates to product design and be able to effectively communicate to design team
• Grow customer training program from 1:1/Small group training sessions to blended learning experience incorporating synchronous and asynchronous learning

Qualifications

**Knowledge, Skills & Abilities **

• Exceptional writing, editing, messaging, and live presentation skills
• The ability to ensure content is on-brand, and consistent in terms of style, quality, and tone
• Proficient technical skills (e.g., communication via Slack/Outlook, ability to utilize ZOOM, creation of multimedia content in platforms such as Canva, Adobe, Genially, ability to use/navigate learning management system)

**Education & Experience **

• Bachelor’s Degree in healthcare, education, or a related field, or a combination of experience and education
• 1-3 years' experience preferred in developing and delivering training content for adult learners (e.g., onboarding, supervision, CEUs, customer training)
• Hands on experience working with Lingraphica devices and applications, strongly preferred

Additional Information

Travel Requirements:

• Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings and/or conferences may be required 1-2 times per year. Employees must be fully COVID-19 vaccinated to participate in in-person meetings and events, however an accommodation request for 100% remote work is available.

**Work Environment & Physical Demands: **

• This role is a remote position, and the employee can work from home anywhere in the United States. Incumbent is expected to maintain a safe, productive work environment with secure internet access. Must be able to operate a computer with or without a reasonable accommodation.

Accommodations:

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To learn more about Lingraphica, visit:www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.