Client Representative (Contract Opportunity) Columbus, OH

LiniumIT

Client Representative (Contract Opportunity) Columbus, OH

Columbus, OH
Full Time
Paid
  • Responsibilities

    Our client a premier financial services firm is looking to expand their growing team in Columbus, Oh. Apply Today!

    Essential Job Duties:

    • Answers calls and respond to emails.

    • Handles customer inquiries both telephonically and by email.

    • Researches required information using available resources.

    • Manages and resolves customer complaints.

    • Provides customers with product and service information.

    • Enters new customer information into system.

    • Updates existing customer information.

    • Processes orders, forms and applications.

    • identifies and escalates priority issues.

    • Route calls to appropriate resource when necessary.

    • Follows up customer calls where necessary.

    • Documents all call information per standard operating procedures.

    • Complete call logs.

    • Produces call reports.

    • Other duties as assigned