Company Overview

Century Consulting Services is a progressive and client-focused organization specializing in the financial services industry. We are committed to delivering exceptional consulting solutions and expert guidance to individuals seeking effective strategies for managing their financial challenges. Our mission is to empower clients with the tools and insights they need to achieve financial clarity and stability.

Summary

We are looking for an enthusiastic and personable professional to join our Litigation team as a Client Liaison. In this role, you will serve as the central point of contact between our attorneys and valued clients, facilitating clear and timely communication. You will play a pivotal role in keeping all parties informed of updates and changes in the legal process, ensuring a smooth and positive experience for clients throughout their journey with us.

Responsibilities

• Client Interaction: Serve as the main point of contact for clients in legal matters, providing friendly and proactive assistance.
• Case Management: Work closely with legal teams to manage case documentation and client files.
• Issue Resolution: Address client concerns and inquiries, ensuring timely and effective resolution.
• Collaboration: Collaborate with internal/external teams and clients to ensure smooth transitions and accurate information transfer.
• Documentation and Record Keeping: Maintain detailed and organized records of attorney/client interactions within firm's database

Qualifications

• 2-3+ years of call center experience
• Exceptional customer service skills with a client-focused mindset.
• Proficiency in using communication tools, databases, and basic office software.
• Ability to handle sensitive information with confidentiality and discretion.
• Exceptional communication skills and time management skills with strong attention to detail
• Self-motivated individual with the ability to quickly grasp new concepts in an extremely fast-paced environment.
• Legal background (highly preferred)

If you are passionate about helping others navigate their financial journeys and possess strong communication skills, we invite you to apply today and become a vital part of our team at Century Consulting Services LLC.