Job Description

Littleton Coin Company, Located in Littleton, NH

Work from home Call Center Representative - NH,ME,VT Residents only  Full and Part Time positions available to answer basic order calls and customer inquiries. No knowledge of coins required, we will pay to train you!

Littleton Coin Company, one of the largest employers in Northern New Hampshire with a successful 75 year history, is now 100% employee owned. We are one of the largest direct response companies selling coins, paper money, and supplies to enthusiastic collectors.

In addition to the ability to work from home, LCC offers full time associates competitive pay, medical, dental, vision, a 401 (K) plan with up to 6% match, an employee stock ownership plan, wellness programs, vacation and holiday paid time off, and educational assistance. Part timers enjoy competitive pay, wellness programs, and 8 paid holidays. CSRs have an additional opportunity to earn income through incentive programs.

As a key member of our Customer Experience Team helping customers enjoy the hobby of coin collecting, your primary responsibilities are as follows:

• Responding in a friendly, courteous manner to answer customer phone calls in a fast paced sequence

• Accurately entering orders and resolving customer basic questions

• Placing outgoing calls welcoming new members

• Suggesting additional coins to customers and, if sold, would earn incentives

Qualified applicants will meet the following requirements:

• High school diploma or GED
• Solid telephone customer service ability; prior experience a plus
• Patience and exceptional listening skills
• Ability to enter 35 words per minute while talking to the customer
• Confidence in multi-tasking
• Dependability and reliability
• Attentiveness for detail and a desire for accuracy

The Customer Service Home Worker is responsible for the following:

• Broadband internet service or DSL with a minimum speed of 25 Mbps. and a modern/router. Use of WIFI or satellite ISPs, unfortunately, cannot be used. The computer and phone must connect directly to router via ethernet cable.

• A secure quiet workspace to provide confidentiality of credit card information.

Littleton Coin will provide the following:

• Computer, monitor, and mouse (only for company use)

• Phone connection

• Telephone and head set

• Power strip surge protector