As a Customer Service Representative, you will deliver exceptional care to our customers. Working alongside a great team, you will be responsible for providing reliable, friendly, and consistent service for our customers. Responsibilities: • Use all available resources to provide efficient and accurate solutions for customer service requests. • Respond timely to incoming customer calls and return customer calls as needed. • Work in partnership with operations, sales, and other departments to deliver customer satisfaction. • Enter data accurately to document information and details about customer calls. • Maintain a calm and respectful approach to addressing customer issues. • Keep the office neat and clean. • Account management including taking phone payments, making collection calls, and posting fees and payments from customers ensuring customer accounts stay current. • Maintain confidentiality of files and documents of the business. • Perform basic office duties such as answering the telephone, directing calls, emails, and fax. • Participate in tasks requiring added assistance. • Cooperate with co-workers to maintain a friendly work environment. • Assist with distribution of forms, continued education materials, correspondence, and announcements to all employees and customers at appropriate times. • Provide relevant and understandable answers to customers about Live Oak Waste products and services depending on the customer's situation. • Maintain a calm and respectful approach to addressing customer issues. Qualifications: • Effective communication skills to interact positively with customers. • High attention to detail to ensure information is processed accurately. • Strong problem-solving skills to address issues with good judgment and available resources. • Ability to maintain calm and focused in a high call volume environment. • Prior experience in a call center or other customer service-related environment is preferable. Compensation: $15 - $16 hourly

• Use all available resources to provide efficient and accurate solutions for customer service requests. • Respond timely to incoming customer calls and return customer calls as needed. • Work in partnership with operations, sales, and other departments to deliver customer satisfaction. • Enter data accurately to document information and details about customer calls. • Maintain a calm and respectful approach to addressing customer issues. • Keep the office neat and clean. • Account management including taking phone payments, making collection calls, and posting fees and payments from customers ensuring customer accounts stay current. • Maintain confidentiality of files and documents of the business. • Perform basic office duties such as answering the telephone, directing calls, emails, and fax. • Participate in tasks requiring added assistance. • Cooperate with co-workers to maintain a friendly work environment. • Assist with distribution of forms, continued education materials, correspondence, and announcements to all employees and customers at appropriate times. • Provide relevant and understandable answers to customers about Live Oak Waste products and services depending on the customer's situation. • Maintain a calm and respectful approach to addressing customer issues.