Job Description

• Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
• Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
• Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
• Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
• Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
• Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
• Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
• Compliance: Ensure all shipment documentation follows company and regulatory requirements.

Qualifications

• Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
• Technical Skills: * Must have experience with Microsoft Outlook and Excel. * Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
• Communication: Excellent verbal and written communication skills.
• Attention to Detail: Strong accuracy in data entry and documentation.
• Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
• Multitasking: Capability to handle multiple tasks in a fast-paced environment.
• Team Player: Works well with cross-functional teams and clients.

Preferred Qualifications:

• Experience in freight forwarding, trucking, or 3PL logistics.
• Knowledge of shipping regulations and industry best practices.
• Bilingual (English & Spanish) is a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.