Job Description

JOB SUMMARY: This position is responsible for partnering with loan officers, operations, and underwriting in providing daily guidance on loan scenarios to ensure files are qualified and structured appropriately. Full-time, nonexempt, Mon-Fri, reports to Director of Credit Policy, in office or remote.

ABOUT US: Headquartered in Austin, TX, LoanPeople is founded by mortgage industry veterans and offers award-winning in-house service from application to closing. Our keys to success include a proprietary marketing system developed by a top producer, heavy investment in the latest and best technology that is customized for best practices, and a flat organizational structure that keeps corporate costs down. People are at the heart of what we do, and we are growing fast and building our team quickly! We offer competitive salary, health insurance, 401(k) match, paid time off, and a casual work environment. Visit https://loanpeople.com to learn more.

KEY RESPONSIBILITIES

1. Provide primary coverage for scenario desk, including responding to scenario questions that include the following:

a. Basic GSE guideline questions

b. Asset questions

c. Occupancy questions

d. Conforming loan and government loan scenario questions

e. Income calculation questions

i. Wage earner

ii. Self-employed

iii. Variable income

· Triage and escalate difficult/advanced questions to Director of Credit Policy

· Train on and increase knowledge of loan programs so as to provide additional scenario coverage on desk for the following loan programs:

a. DSCR

b. Bank statement programs

c. Asset depletion

d. Jumbo loans

e. New products that are rolled out

· Assist Director of Credit Policy with tasks that arise surrounding the scenario desk including (but not limited to):

a. Help develop a searchable FAQ of the most asked questions through scenarios

b. Ensure Samanage tickets are properly managed and closed out

· Prepare package uploads for non-delegated loans

· Assist with any post-closing stipulations that are escalated

REQUIREMENTS

· At least 5 years of government and conventional underwriting experience

· Knowledge of investor overlays

· Strong proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe Acrobat, navigating the internet, and generally tech savvy

· Knowledge of Byte preferred

· Demonstrated ability for extreme attention to detail and critical thinking

· Demonstrated track record of effective, proactive, and precise verbal and written communication

· Detail oriented, organized, and able to prioritize, multi-task, manage time, problem solve, and work independently in a fast-paced environment

· Professional, friendly, courteous, positive, collaborative, and client-centric spirit that embraces diversity and inclusion

HOW TO APPLY

Interested applicants should complete application and upload resume and cover letter at https://recruiting.paylocity.com/recruiting/jobs/Apply/1176002/LOANPEOPLE-LLC/Scenario-Help-Desk-Specialist-Mortgage-Underwriting . LoanPeople is an equal employment opportunity employer.

Company Description

Headquartered in Austin, TX, LoanPeople is founded by mortgage industry veterans and offers award-winning in-house service from application to closing. Our keys to success include a proprietary marketing system developed by a top producer, heavy investment in the latest and best technology that is customized for best practices, and a flat organizational structure that keeps corporate costs down. People are at the heart of what we do, and we are growing fast and building our team quickly! We offer competitive salary, health insurance, 401(k), paid time off, and a casual work environment. Visit https://careers.loanpeople.com to learn more.