Job Description

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. Maintain stock/supplies and cleanliness of outlet and equipment.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
• Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
• Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies.
• Greet guests and take their orders (food and beverage), utilizing suggestive/up-selling techniques.
• Input orders into system and ensure transmission of food orders is verified by Kitchen.
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them.
• Prepare all drink orders for guests according to outlet recipes.
• Serve drinks to guests.
• Retrieve food orders from Kitchen and serve to guests.
• Open and serve wine/champagne bottles.

Qualifications

• High school graduate or equivalent vocational training certificate.
• Minimum of 18 years of age to serve alcoholic beverages.
• 1-year experience as a Bartender or Barback.
• Fluency in English, both verbal and non-verbal.
• Provide legible communication.
• Certification of previous training in liquor, wine and food service.
• Certification in an alcohol awareness program.
• Food handling certificate.
• Certification in CPR.
• Knowledge of various drink recipes and beverage service standards.
• Ability to input and access information in the property management system/computers/point of sales system.
• Compute basic arithmetic.

Additional Information

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities