Essential Duties and Responsabilities

• Ongoing duties will be advised by your manager and may be adjusted based on the needs of the business and your strengths.
• Initial training will last up to three months.
• Sole responsibility for key accounts, including developing a close working relationship with main contacts.
• Handling imports and some exports.
• General customer service, including responding to inquiries and providing shipment updates.
• Managing files on customers and shipments.
• Liaising with overseas partners, carriers, truckers, and other agents.
• Rate negotiation with carriers and suppliers, as well as providing quotes when necessary.
• Invoicing customers and reviewing/disputing invoices.
• Occasionally looking after customers' needs outside of regular business hours or on weekends, ensuring excellent service at all times.