Job Description
Job Title: Logistics Coordinator
Pay Rate: $20 - $25/Hr
Working Hours: 8:30AM - 5:30PM
Location: Plano, TX
Responsibilities:
- Ensure SOP compliance, make updates as needed, and uphold best practices to meet customer needs
- Manage cargo booking, tracking, and updates across FCL, LCL, FTL, LTL, air, and parcel shipments
- Deliver comprehensive customer service from booking through to timely delivery
- Coordinate daily with customers, carriers, and internal teams to maintain seamless communication
- Maintain accurate and accessible account documentation for team use
- Increase customer satisfaction and business volume through consistent, proactive contact
- Identify account issues and collaborate with management to develop solutions
- Analyze service and cost data to support business improvement recommendations
- Implement process improvements as needed, ensuring data accuracy in Cello and related systems
- Generate reports (e.g., service failure, claim, P&L) as required and monitor trends for action
Requirements/Qualifications:
- 2+ years of logistics experience, preferably in operations, ocean, drayage, or freight
- High school GED required; Bachelor’s degree preferred
- Bilingual in Korean and English preferred
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Strong written and verbal communication, customer engagement, and problem-solving skills
- Self-motivated, organized, and capable of handling high-pressure environments
- Proficient in Microsoft Outlook and Office applications, including PowerPoint, Word, and especially Excel, with expertise in VLOOKUPs and pivot table
- Able to engage and work directly with customers
- Solutions-oriented with a proactive mindset
- Highly organized with strong attention to detail
- Willingness to expand knowledge across various transportation modes
- Comprehensive knowledge of the logistics industry