Job Description

Position: ****Operations Specialist

Location: ****San Francisco, CA, 94158 ****

Duration: 11 Months

Job Type: ****Contract ****************

Work Type: ****Hybrid (2-3 days per week) ****

Job Description:

• This opportunity requires an individual with high attention to detail, excellent problem-solving abilities, and an enthusiastic attitude.

Responsibilities:

• Oversee day-to-day activities to support the fulfillment of outbound orders and ensure operational efficiency.
• Using multiple ERP systems to accomplish daily task.
• Craft and deliver daily internal and third-party logistics (3PL) reconciliation reports to track order accuracy and inventory levels.
• Analyze and interpret export/import data from various internal and external data sources to support decision-making and process improvements.
• Support system updates and enhancements to integrate new shipping services and capabilities.
• Facilitate effective communication between Meraki and third-party distribution centers to ensure alignment and issue resolution.
• Attend weekly meetings with distribution centers to prioritize orders, address issues, and optimize fulfillment processes.
• Investigate and resolve lost and damaged package claims, handling escalations with couriers and customers in a timely manner.
• Understand and adhere to international shipping requirements, including export documentation and region-specific criteria.
• Provide support for multiple distribution centers as required to ensure consistent operational performance.
• Analyze shipment data to identify opportunities for efficiency improvements in transit modes, packaging, and other logistical aspects.
• Develop and maintain an understanding of Routing Guides (RTG) and Shipping Routing Configurations (SRC) to streamline processes.
• Communicate Meraki’s shipping policies clearly and effectively to internal teams and external partners.
• Manage sales and customer escalations, providing resolutions and maintaining high levels of customer satisfaction.
• Provide training, support, and troubleshooting for enterprise resource planning (ERP) programs, including user onboarding and ongoing assistance.
• Assist in the implementation and upgrade of ERP systems, including configuration, customization, and integration with existing processes.
• Develop, maintain, and update system documentation to ensure accuracy and completeness of ERP processes and configurations.
• Review, analyze, and report on system data and performance metrics to identify areas for improvement.

Qualifications

Requirements and Qualifications:

• Bachelor’s degree in Business, Information Systems, Logistics, or a related field required.
• 3-5 years of experience in fulfillment warehouse operations and/or logistics management.
• Proven experience in consulting, implementation, and support of Enterprise Resource Planning (ERP) applications.
• Extensive experience with ERP systems, including setup, customization, and maintenance.
• Strong knowledge of general business software with a demonstrated ability to learn and apply new applications.
• Ability to articulate complex processes and translate them into actionable steps.
• Excellent organizational and communication skills, with proficiency in managing phone, email, and meeting interactions.
• Proficiency in Microsoft Excel and other data analysis tools.
• Exceptional attention to detail with a focus on accuracy and thoroughness.
• Experience with ERP systems such as Salesforce, Dynamics GP, or similar platforms preferred.
• Proven analytical and problem-solving skills with the ability to adapt to changing conditions and priorities.
• Demonstrated ability to provide effective user support and training for ERP systems.

IMPORTANT COMPLIANCE NOTES FOR CLIENT SUBMISSION:

Notes:

• • This will be hybrid, coming to the office 2-3 days per week and in person meetings. Location will be SF, San Jose.
• User experience of ERP experience is required

Additional Information

Pay rate: $39