Full Time Position - Operations Specialist

We are looking to add a member to our team! If you are driven, have initiative and want to feel like an important part of a company then apply. We take our employees as family and take the hiring process very seriously. Once trained, we do not like to micro manage our employees but rather provide them with the tools to preform without constant guidance and direction. Please do not apply if this is not a job that you feel you you are not comfortable with taking initiative and giving your best effort everyday.

Responsibilities include but are not limited to:

Operational duties to include coordination with shippers, customers, truckers, airlines and relevant parties for end to end management of shipments.

Effectively execute the coordination of air and ocean shipments - including booking, planning, documentation, and tracking.

Maintenance of files; production of internal documentation; updating shipment statuses; assisting and advising customers of shipment status; arranging deliveries; processing and distributing invoices; dealing with e-mail queries from customers; as well as ensuring that excellent standard of data accuracy is maintained in a timely and efficient manner.

Complete process of shipment includes arranging for pick-up or inland transportation, booking, document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable) follow-up with tracking and tracing and maintain strong data quality requirements.

Customer Service responsibilities include maintaining communication with vendor, shipper, customer, carrier and overseas offices throughout the process and choosing proper routing appropriate to the customer's needs.

Abilities to request, then negotiate, freight quotations by providing shipment details and verified freight details.

Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings and services with carriers.

Qualifications

Freight Forwarding experience preferred

Good working knowledge of domestic and international geography including countries, major cities, airport/seaports.

Basic knowledge of U.S. Export controls and U.S. Customs regulations and other government agency requirements.

Solid verbal and written communication skills with a focus on accuracy and attention to detail

Strong PC skills a must (Microsoft office, outlook, word, excel) including the ability to quickly learn and incorporate new and/or vendor systems and applications

Must have problem solving skills and outside the box thinking for quick solutions to action.

Must have initiative to work and does not require micromanaging

Experience:

Logistics: 3 years (Preferred)