At Make-A-Wish® America, we are more than just a workplace — our mission is transformative. Together, we fulfill life-changing wishes for children with critical illnesses. Inspired by one boy's wish to become a police officer, Make-A-Wish has, with the help of our volunteers, donors, staff, and supporters, granted over 600,000 wishes worldwide, making a profound impact on countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Information Technology team is comprised of a diverse team of technologists responsible for building and operating the technologies that enable Make-A-Wish to grant the wish of every eligible child.

THE ROLE

The Product Analyst strengthens product development and delivery by connecting dots across teams, uncovering needs, and shaping actionable product work. Working closely with Product Managers, developers, and stakeholders, the Product Analyst ensures that features and enhancements are clearly defined, feasible, and grounded in user and business value. As a cross-functional contributor, the Product Analyst supports initiatives across multiple product areas—helping Product Managers create alignment, facilitate discovery, and maintain high-quality delivery. This role acts as a bridge across people, processes, and information—enabling clarity, cohesion, and momentum across the product portfolio.

WHERE YOU COME IN

As the Product Analyst at Make-A-Wish America you will have the following responsibilities:

· Collaborate with Product Managers and stakeholders to understand goals, define requirements, and support product delivery.

· Foster alignment between discovery and delivery efforts, ensuring that initiatives move forward with clear definition and user-centered focus.

· Translate requirements into clear, testable documentation such as user stories, workflows, and acceptance criteria that enable developer clarity and support backlog readiness.

· Partner with developers and QA to ensure a shared understanding of business needs, desired outcomes, and acceptance criteria—supporting delivery teams with context and clarity throughout the implementation.

· Support UAT planning, coordinate with users, and guide execution and defect triage as needed.

· Contribute to maintaining internal documentation related to system behavior, user flows, business rules, and technical definitions

· Track and report delivery metrics or user insights to inform product decision-making in partnership with Product Managers

· Support product operations by maintaining consistency across documentation and knowledge-sharing processes.

· Participate in end-user group discussions and help facilitate feedback loops.

WHAT YOU’LL NEED

Knowledge and Abilities:

· Strong understanding of Agile methodologies and experience supporting Agile product teams.

· Ability to translate complex business needs into detailed, clear, and actionable user stories, process flows, and acceptance criteria.

· Excellent skills in requirements gathering, documentation, and refinement, with high attention to detail.

· Proven ability to partner closely with product managers, developers and QA to clarify functionality and support implementation.

· Ability to foster alignment between business goals, customer needs, and development capabilities.

· Experience contributing to Agile ceremonies including stand-ups, backlog refinement, sprint planning, and retrospectives.

· Comfortable navigating ambiguity and helping refine early-stage ideas into defined solutions.

· Adept at working behind the scenes enabling others to move with clarity and confidence.

· Demonstrated ability to organize work, manage competing priorities, and meet deadlines.

· Experience with collaboration and backlog tools (e.g., Jira, Confluence, Miro).

· Knowledge of nonprofit operations, donor systems, or CRMs (e.g., Salesforce or NetSuite) is a plus.

Qualifications:

· Bachelor's degree in a related field or equivalent work experience.

· 2+ years in business analysis, product support, or Agile team roles (e.g., Scrum Master, QA, or junior Product Owner).

· Strong analytical and communication skills with a high attention to detail.

· Experience supporting Agile cross-functional teams.

· Familiarity with Agile and product documentation tools (e.g., Jira, Confluence, Miro).

· Experience supporting donor systems, finance platforms, or CRM tools (e.g., Salesforce, NetSuite) is a plus.

· Nonprofit or federated organization experience is a plus.

Working Conditions:

· Ability to thrive in a remote environment

· Some travel required.

· Requires work outside a traditional Monday – Friday work week, and normal business hours.

WHAT WE OFFER

BENEFITS

• Comprehensive benefit package, effective day 1: Medical, Vision, Dental, Wellness**
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
• The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires

TIME OFF

• Up to 15 PTO days
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Parental Leave

ALSO...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Who We Are:

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Trouble submitting an application?

We’re thrilled that you’re interested in joining our mission! If you’re experiencing any hiccups while submitting your application, don’t worry – technology can be tricky sometimes. Here are a couple of quick tips to help you out:

• Clear Your Cache and Cookies: Sometimes, a fresh start is all you need. Clearing your browser’s cache and cookies can often resolve submission issues.
• Try a Different Browser: If clearing your cache doesn’t do the trick, switching to another browser might help. Browsers like Chrome, Firefox, Safari, or Edge are all great options.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.

Required Skills

Required Experience

Required

• Bachelors’ degree in Human Factors Engineering, Usability Engineering, or other scientific discipline, preferably systems, electrical, mechanical, or software.
• 5+ years of engineering experience.
• 3-5 years new product development product usability
• 3+ years exposure to medical device quality systems.
• Demonstrated knowledge skills and abilities in integrating human factors through the system engineering lifecycle.
• Demonstrated ability to clearly and accurately translate needs and requirements
• Experience with software and hardware user interface design.
• Experience performing Risk Assessment and trade-off analysis throughout the lifecycle of a product.
• Experience working with physicians and customers in a medical device product development role
• Strong knowledge of regulatory requirements and standards related to human factors engineering in the medical device industry (e.g., FDA, ISO 62366).
• Writing Usability engineering reports for FDA and EU submission.
• Ability to grow productive, trusting, and open relationships with a wide variety of constituencies.
• Strong interpersonal and communication skills, with the ability to interface with customers in a professional manner.
• High degree of organizational skills and high attention to detail.
• Strong initiative and passion about new technologies with high energy.

Preferred

• Graduate degree in Human Factors Engineering, Usability Engineering, or another relevant scientific discipline.
• Board certification in Human Factors or Professional Ergonomics.
• 5+ years systems engineering experience
• Awareness and working knowledge of system-level constraints in all disciplines, including mechanical, electrical and software
• Voice-of-customer experience and fluency with clinical radiology terminology.

Other

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Ability to travel up to 20% of the time