Position Summary

Reports To: Catering Manager/Event Coordinator

Department: Catering/Banquet Services

Position Title: Catering/Banquet Server

The Catering Server is responsible for providing efficient and courteous food and beverage service to guests at catering events. This role involves setting up event spaces, serving food and ensuring that guests have a pleasant experience. Catering Servers must maintain a

high level of professionalism and be able to work in a fast-paced environment.

Key Responsibilities

Event Setup: Assist in the setup and breakdown of event spaces, including arranging tables, chairs, linens, silverware, and glassware.

Food and Beverage Service: Serve food and beverages to guests according to event specifications and standards. This includes passing hors d'oeuvres, serving plated meals, and refilling drinks.

Guest Interaction: Greet guests warmly and provide excellent customer service. Address guest needs and requests promptly and professionally.

Cleanliness and Maintenance: Maintain a clean and organized work area. Ensure that all serving stations are stocked and tidy.

Compliance: Follow health and safety regulations, including proper food handling and sanitation procedures.

Coordination: Work closely with the kitchen and event staff to ensure smooth service.

Problem-Solving: Handle any issues or complaints from guests in a professional manner. Escalate any significant concerns to the Catering Manager.

Other Duties: Perform additional tasks as assigned by the Catering Manager or Event Coordinator.

Qualifications

Experience: Previous experience in catering, banquet service, or a related field is preferred but not required.

Skills: Excellent customer service skills, strong communication abilities, and the ability to work well in a team.

Physical Requirements: Ability to stand and walk for extended periods, lift and carry heavy items (up to 50 pounds), and perform physical tasks related to event setup and breakdown.

Personal Attributes: Professional appearance, punctuality, reliability, and a positive attitude.

Availability: Flexibility to work various shifts, including evenings, weekends, and holidays.

Working Conditions

Environment: Fast-paced, with frequent interactions with guests and team members.

May involve working both indoors and outdoors.

Hours: Variable hours depending on event schedules. Must be able to work flexible hours, including late nights and early mornings.

Benefits

Benefits

Compensation: Competitive hourly wage with opportunities for tips.

Training: On-the-job training provided.

Opportunities for Advancement: Potential for growth within the catering or hospitality industry.