Loss Coordinator

Busy Medford restoration company is seeking a highly motivated individual to coordinate job files in the office, as well as provide Project Managers with administrative backup. This entails answering busy phones, high volume job monitoring, tracking, coordination and audit of jobs.

Primary Roles/Responsibilities

Answering phones/fielding calls

Job File Coordination-daily monitoring of job file status, and clients/insurance needs

Job File Documentation-review & validate documentation that is turned in from the field.

Writing estimates for insurance & non-insurance jobs

Job File Communication-internally & external with insured’s & insurance adjusters

Job File Billing & Reporting-review & complete job file documentation for billing & job close out

Other special Operational projects upon request

Necessary Experience

Minimum of 2 years business/office experience

Must be very proficient with Microsoft Office-more specifically Excel!

Excellent customer service, administrative, verbal and written communication skills

Industry experience in restoration, commercial cleaning, insurance, Xactimate estimating software is a PLUS!!!

Formal Education/Training

High School Diploma/GED

Associates/Bachelor’s degree preferred

Hours

This is a 9:00am-5:00pm position. However, there may be times where our business needs change based on circumstantial weather events, etc., that may require flexibility in hours.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.