Conduct Investigations: Investigate incidents of theft, fraud, policy violations, and other losses within our organization. This includes gathering information and data, reviewing surveillance footage, interviewing witnesses, and analysing data to determine the cause and extent of the losses.
Surveillance and Monitoring: Monitor and analyse various sources of information, such as surveillance cameras, store databases, and exception reports, to identify suspicious activities or patterns. Use investigative techniques to track, apprehend, and recover stolen merchandise or assets.
Report Generation: Prepare detailed and accurate reports documenting investigation findings, including the description of incidents, individuals involved, evidence collected, and recommended actions. Present findings to management and other stakeholders as required.
Risk Assessment: Identify potential vulnerabilities and security risks within the organization, such as weak access controls, inadequate training, or loopholes in procedures. Collaborate with the Loss Prevention manager to develop strategies and implement measures to mitigate these risks.
Assessment and action planning to reduce inventory shrinkage across all retail operations throughout the organization.
Training and Education: Provide training and guidance to the retail team on loss prevention best practices, awareness of common fraud schemes, and methods to identify and report suspicious activities. Promote a culture of selling through loss prevention and compliance.