Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Free uniforms

Health insurance

Paid time off

LockerMD (a Luxer One Value-Added Reseller) is seeking a Territory Manager in the greater Dallas area (candidate must live in market). This role reports to the Operations Manager and will work closely with both the local and corporate sales teams

You will be responsible for service/break fix calls, proactive wellness checks, project management and training of on-site staff. You will also partner with the Area Sales Manager by visiting properties to determine optimal package solutions for that location.

The Day to Day Responsibilities:

Provide world class customer service and effectively communicate with all involved parties

Perform timely maintenance, repair, and troubleshooting on Luxer One systems with a goal of 99% uptime

Perform system upgrades in your market, and ensure that the systems you support are up to date and in excellent working condition

Respond to Luxer One service requests using the FSM (Field Service Management) tool

Develop and manage a Wellness Check schedule for all properties

Manage multiple projects from the planning phase all the way through installation. This includes the creation of floor plans, working with contractors, performing site prep audits, installation and training of the staff

Collaborate with internal teams to address escalated customer service inquiries for your assigned market

Build relationships with your clients to drive the adoption of new features and services offered in your market

Provide customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs

Work with our Product Development team to test out new solutions in the field

Manage inventories of supplies needed for service and installations

Evaluate properties for suitable locations, sizing and solutions

Assess properties for expansions and gain referrals for other properties

To be successful you will need:

A passion for customer service

A minimum of 2 years of performing field work involving maintenance, support and repair of hardware and electric components

A mechanical aptitude with a hands-on approach to service

To be self motivated with the ability to manage your time effectively and efficiently

The ability to work remotely and in a wide variety of environments including construction sites, public buildings and apartment complexes

Exceptional analysis, troubleshooting and problem solving skills

Excellent written and verbal communications skills, including a professional phone presence and effective email communication

Exceptional interpersonal & communication skills

To effectively train others to use a product or service successfully

Experience upgrading, re-imaging and maintaining IOS devices

Understanding of voltages, amperage, and wiring diagrams

TCIP/IP network troubleshooting experience

Low voltage wiring experience including access control devices and connected systems

The Perks:

Expense allowance for parts & tools

LockerMD is proud to offer a flexible PTO program contingent on all aspects of your role being satisfied ahead of any time off, and a plan to manage those duties while away

Company vehicle for work-related travel

401k with Match

Health care reimbursements program