Lutheran Towers is a faith-based, non-profit, senior community that provides an affordable, quality home with person-centered supportive services that empowers its residents to thrive. A vision of the late Dr. Robert E. Lee, Senior Pastor of the Lutheran Church of the Redeemer in the 1970's, Lutheran Towers is the only faith-based senior living facility in Midtown Atlanta and the only one of its kind within the four-state area comprising the Southeastern Synod of the ELCA.

For almost five decades, Lutheran Towers has provided safe, secure, and affordable housing to almost 4,000 independent living seniors and is currently the home of approximately 200 residents of varied faiths, cultural backgrounds, and sexual orientations and/or identities. The majority of our residents are persons of color. We are a multilingual community. The average age of Lutheran Towers' residents is 75 and their median annual income is $12,600. Low-income seniors like these folks are not only vulnerable to homelessness. They often live with other risk factors such as chronic illness, less education, few material assets, and no support system. There is a critical need for safe, affordable housing for seniors that also gives them access to the services and care essential to achieving a healthy life. Cultivating an environment where our residents can successfully and happily, age in place is at the heart of what we do. Guided by this philosophy, we help to alleviate loneliness, helplessness, and boredom.

The Lutheran Towers' Board of Directors and professional staff understand the needs of seniors and, as a result, Lutheran Towers has evolved into more than just a place for seniors to live. Lutheran Towers also provides supportive services and wellness-oriented programming that promotes physical and mental health, independent living, and community involvement. Our recreational and supportive services are offered to residents free of charge and many would not have access to or be able to afford them outside Lutheran Towers.

Lutheran Towers, a 15-story high-rise located in the heart of Midtown, offers an affordable Midtown address for seniors on a fixed income. The Towers is conveniently located near a wonderful variety of shops, restaurants, parks, theaters, museums, medical centers, and places of worship. For more information about Lutheran Towers, please visit our website at www.lutherantowers.org.

In 2018, Lutheran Towers' board of directors, staff, and residents for the first time in our almost 50-year history collaboratively developed a three-year Strategic Plan which places a great deal of our organization's focus on significantly enhancing our programs and services offerings for our Residents both in the day, evening, and weekend. Towards that end, we created several new staff positions including but not limited to the evening and weekend Concierge position(s). The Concierge ensures that residents receive a long-range of assistance and support after business hours and on the weekends when the staffing the building is at its lowest point. Within our organization, after business hours and on the weekends, this role is vital to the health and well-being of our senior community and the residents therein. In summary, the Concierge(s) are part of Lutheran Towers health and wellness initiatives.

Why work for Lutheran Towers?

Lutheran Towers offers a very generous salary and a robust benefits package, including health and dental, life, and disability insurance; paid time off; a generous retirement plan; and a great environment filled with energetic, fun, team-oriented people.

We value people who are customer service-oriented, smart, passionate, and get things done in an exemplary fashion. Fit is the most important criteria for us when hiring. When we say “fit,” what does that mean to us? To “fit” at Lutheran Towers, you must be:

• Passionate about Serving Others: You enjoy coming to work each day and have a positive energy that the organization can see and feel.
• Compassionate and Humble: You check your ego at the door and make a continual, concerted effort to truly appreciate and respect others ‘perspectives. You put yourself in other's shoes and go out of your way to ensure that all perspectives are heard and understood before decisions are taken.
• A Team Player: You are willing to jump in and help whenever and wherever needed by the team. Your goal is to find ways to provide value rather than call attention to your individual performance.
• Analytical: You love digging into data but are not prone to “analysis paralysis”! You use data as your guide, encourage your teams, peers to do the same, effectively parsing that data to provide key insights for the team, and facilitate data-driven decisions.
• Someone Who Gets Things Done: Once you have analyzed the data and factored all stakeholder perspectives into your decision, you quickly work to implement the most effective solution, course-correcting as you observe outcomes and learn new information. You are not afraid to roll up your sleeves, take responsibility, and make things happen both as an individual contributor and as a leader, encouraging your team to do the same. Once you start things, you like to finish them, not just “checking the box,” but spending the time to make sure that they are done right.
• Willing to Make Mistakes and Intellectually Honest When You Do: You are not afraid to push the envelope even at the risk of making a mistake in an effort to make continuous improvements. If your decisions or efforts do not turn out as hoped, you admit the mistake, learn from it, and ensure it will not be repeated in the future. Placing blame and spending time pointing fingers is not part of your DNA…learning enough to make sure we do not repeat the mistake is.
• Customer-Centric: You have a strong empathy for the customer/Residents, wanting to deliver quality results to convert customers/Residents into raving fans for Lutheran Towers.

POSITION: Part-time Concierge

SCOPE AND PURPOSE: The Concierge serves as the first point of contact for Lutheran Towers and demonstrates a friendly cheerful disposition, as well as excellent communication and organizational skills. In the evening and all day on the weekends, the Concierge is responsible for coverage of the reception area of the community and providing comprehensive support to our residents after normal business hours and on the weekends. This role is vital to the health and well-being of our senior community and the residents therein.

REPORTS TO: Business Services Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcomes residents, prospective residents, caregivers, family members, and guests with a smile.
• Answers a multi-line telephone.
• Monitors all incoming public traffic and assists with electronic sign in.
• Directs / answers resident and vendor questions or inquiries to the appropriate person.
• After ordinary business hours and on the weekends, Concierges provide comprehensive services for the residents such as:
• At the request of a family member or other residents, conduct wellness check on a resident
• At the request of a resident, contact an EMT
• At the request of a resident, call a cab company
• At the request of a resident, deliver packages
• At the request of a resident, assist with signing-up for upcoming activities in the building
• At the request of a resident, contact a Service Coordinator
• At the request of a resident, leave a message for a Lutheran Towers' employee
• At the request of a resident, provides them with assistance ordering food on Instacart or accessing food in the food pantry.
• In case of emergency or death, afterhours, the Concierge contacts the resident's next of kin.
• In case of death of a resident, the Concierge contacts 911.
• Maintains information on the residents whereabouts i.e., in the building, in the hospital, visiting relatives for a week.
• Responds to a fire alarm or a pullcord incident within resident's apartments
• Supports leadership and their request with tasks and/or projects.
• Demonstrates proficiency in responding to the needs of residents, families, and visitors by providing immediate assistance.
• Completes resident work order requests.
• Makes sure all outside vendors, families, and guests sign in and out.
• Must enjoy working with the elderly and able to accept constructive criticism.
• Able to demonstrate patience and maturity in difficult situations.
• Project an approachable and professional image in personal appearance and maintain work area to an appropriate level of presentation.
• Maintain positive relationships with the residents to ensure that communication between residents and community representative is open and effective. Maintain work area to an appropriate level of presentation.
• Assists with various clerical responsibilities such as logging and disseminating mail, copying documents, reserving meeting rooms for residents, and other tasks.
• Other duties as assigned.

OUR EQUAL EMPLOYMENT OPPORTUNITY POLICY

It is the policy of Lutheran Towers to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Lutheran Towers will provide reasonable accommodations for qualified individuals with disabilities.