Luxury Travel Coordinator

Away We Globe

Luxury Travel Coordinator

Remote,
Full Time
Paid
  • Responsibilities

    We are seeking a dynamic and driven individual to join our team as a Luxury Travel Coordinator. The ideal candidate will possess a strong work ethic, obsessive attention to detail, and a self-starter mentality. The successful candidate will have a love of luxury travel, be a creative problem-solver, and possess the ability to anticipate the needs of both advisors and clients. They will thrive in a fast-paced environment and be able to manage multiple tasks with ease. This is a mid-level position on a rapidly expanding team, and the salary is highly competitive. If you have a passion for travel and are excited about the prospect of joining Away We Globe, we want to hear from you! Responsibilities: • Support Away We Globe advisors, to provide amazing service for high-end clients • Correspond with suppliers (hotels, operators, independent guides, hotel concierge teams, restaurants) to coordinate travel arrangements, including dining reservations, entertainment, transportation • Prepare hotel quotes and send them in customer-facing emails • Create and maintain client travel documents such as itineraries and invoices updated • Reconfirm client itineraries before client departure • Help manage operations process on both pre and post-trip activities • Lead email inbox triage efforts by delegating and/or responding to emails • Solve travel problems that arise • Liaise with the Air Team as needed to assist in clients’ air needs • Charge client's credit cards for planning and inquiry fees • Establish strong relationships with travel partners and destination experts • Enter data into CRM (trip feedback, account/client information, passport information, etc.) • Learn and use Away We Globe tools including AirTable, SION, AXUS, Google Sheets, and TravelJoy • Assistance with commission inquiries as requested • Salary is competitive and commensurate with experience Qualifications: • 2+ years of luxury travel planning or travel industry experience • Detail-oriented, excellent time-management and organizational skills with the ability to handle multiple projects simultaneously • Strong work ethic and identifies opportunities to take on more • Willing to work as urgent needs arise - able to quickly respond to emails when issues arise • Outstanding verbal and written communication skills • Ability to handle high-stress situations and remain calm • Team player, able to work collaboratively and within a team • Proactive and resourceful; an intuitive problem-solver • Passion for the luxury travel industry is a strong plus

    • Support Away We Globe advisors, to provide amazing service for high-end clients • Correspond with suppliers (hotels, operators, independent guides, hotel concierge teams, restaurants) to coordinate travel arrangements, including dining reservations, entertainment, transportation • Prepare hotel quotes and send them in customer-facing emails • Create and maintain client travel documents such as itineraries and invoices updated • Reconfirm client itineraries before client departure • Help manage operations process on both pre and post-trip activities • Lead email inbox triage efforts by delegating and/or responding to emails • Solve travel problems that arise • Liaise with the Air Team as needed to assist in clients’ air needs • Charge client's credit cards for planning and inquiry fees • Establish strong relationships with travel partners and destination experts • Enter data into CRM (trip feedback, account/client information, passport information, etc.) • Learn and use Away We Globe tools including AirTable, SION, AXUS, Google Sheets, and TravelJoy • Assistance with commission inquiries as requested • Salary is competitive and commensurate with experience