Job Description

• Clearly communicate technical solutions in a user-friendly, professional manner
• Provide one-on-one end-user training as needed
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all desktop systems, including desktop and laptop PCs operating systems, hardware, software, and peripherals.
• Oversee installation, configuration, maintenance, and troubleshooting of end user desktops and laptops.
• Assess need for any system reconfigurations (minor or significant) and execute them as required including updates to images or software as needed.
• Ensure connectivity of all workstations by working with Network Administrator as needed.
• Recommend, schedule, and perform software improvements, upgrades, and/or purchases.
• Assist and/or provide guidance to junior members of the team.
• Direct research on potential technology solutions in support of procurement efforts for hardware specific to end user desktop needs.
• Keep current with the latest technologies.
• Practice asset management for IT hardware, software, and equipment by maintaining the information in a tool and providing regular reports as needed to Management.
• Ability to travel for special project assignments.
• Responsible for the setup and regular maintenance of the hardware that is sent to specific users as needed in coordination with the Infrastructure and Security team.
• Responsible for maintaining fresh images as needed for systems.
• Responsible for regular patching on desktop operating systems in coordination with the Infrastructure Team.
• Maintain and report on asset management for IT hardware and software, and the maintenance of the Ninja asset system.
• Assist with Service Desk requests as needed.
• Troubleshoot, resolve, and document network printer problems
• Troubleshoot, resolve, and document end user hardware and software issues.
• Conduct hardware and software inventory database maintenance and upkeep.
• Assist with maintaining service catalog.
• Assist with onboarding / offboarding tasks including shipping and receiving of equipment.

Qualifications

• Associates degree or equivalent experience
• CompTIA, A+, HDI, ITIL Training preferred
• 2 – 4 Years IT Technical support experience
• Experience in Hardware support
• Experience using imaging software
• Experience with remote patching of systems

Additional Information

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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