Position Reports to the Business Manager

Position also required some security responsibilities.

Founded in 1998, Malta House is currently looking to welcome a front desk security professional who wants to make a measurable and meaningful impact in the lives of our most vulnerable in the community. The Front Desk Receptionist/Security Officer serves as the first point of contact for Malta House’s constituents, plays a lead role in maintaining a positive and safe home environment, and aids in cultivating strong and lasting relationships with our community.

Essential Function:

Key Responsibilities:

· Greets Malta House guests in a friendly and professional manner.

· Provides excellent hospitality when answering calls and directing guests to the proper department.

· Helps to maintain a safe and secure environment by monitoring surveillance cameras and actively monitoring/patrolling the property; adheres to all safety and security procedures.

· Monitors the sign-in/sign-out process and the activity of guests and volunteers in the building to ensure the safety of staff, residents, and guests.

· Contacts fire department or law enforcement in case of an emergency.

· Receives mail, documents, packages, and courier deliveries and delivers or distributes items as needed.

· Coordinates with the Outreach Coordinator to ensure all donations are stocked properly in a timely manner.

· Maintains the shared front desk/copy area to be organized and functional.

· Performs other related duties as assigned.

Schedule: First Shift 22.5 and Second Shift 20 hours per week Monday through Friday: first role 8:30 0 1:00 and 2nd role 1:00 pm – 5:00 pm

Physical Requirements:

· Ability to lift up to 20 pounds at times

· Prolonged periods of sitting at a desk and monitoring surveillance equipment; will involve climbing stairs

Education, Skills, Experience

· High School diploma or equivalent required

· One year of related work experience as front desk receptionist/security required

· Must be able to meet and continue to meet any applicable state, county, and municipal licensing requirements and/or certifications for Security Officers/Guards

· First Aid/CPR/ and AED certification preferred

· Bilingual in Spanish and English preferred

· Excellent interpersonal and customer service skills

· Must be highly reliable and responsible

· Must have discretion in managing sensitive and/or confidential information

· Ability to handle multiple priorities

· Ability to remain calm in high pressure situations

· Ability to be a fast learner and adapt to change

· Proficient with Microsoft Office Suite and Google platform

· Must be able to share an enthusiastic commitment to the mission of Malta House

Completion of a background check is required.

Malta House, Inc. does not and shall not discriminate on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and clients.

Malta House, Inc. is an equal opportunity employer and complies with all applicable federal and state fair employment practices and laws. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases or race, color, gender, national origin, age, religion, disability, veteran’s status, sexual orientation, gender identity, or gender expression.