Job Description

ABOUT MARKEN

Marken is a wholly owned subsidiary of the UPS Healthcare division. With Polar Speed and Marken included, the UPS division staffs 128 locations with 5000 employees worldwide. Marken maintains the leading position for Direct to Patient and Home Health care services, biological sample shipments and offers a state-of-the-art GMP-compliant depot network and logistic hubs in 54 locations worldwide for clinical trial product storage and distribution. Marken’s dedicated 1200 staff members manage 90,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries. Additional services such as biological kit production, ancillary material sourcing, storage and distribution, shipment lane verification and qualifications, as well as GDP, regulatory and compliance consultancy add to Marken’s unique position in the pharma and logistics industry.

MAIN PURPOSE:

To process every consignment to final destination under the most expedite and efficient routing to ensure compliance with client requirements and Marken Quality Standards.

MAIN DUTIES AND RESPONSIBILITIES:

1. Make sure that all shipments are scanned in and out and updated in Maestro.
2. Condition the shipment as required and update the proper milestone in Maestro. This conditioning process may include:

• Dry Ice Replenishment
• Re-packaging
• Labeling

1. Define the best possible route to dispatch the shipment to its final destination taking in consideration:

• Direct Flight using OAG to find out flight availability.
• Cheapest Option
• Most Experienced Airline
• Arrival times to comply with scheduled delivery requirements.

1. Obtain a pre-booked MAWB and consign to the receiving agent or MARKEN office.
2. Inform Dispatch that a shipment is ready to be tendered to the Airline as per the respective COT.
3. Enter the applicable routing legs into Maestro

• Domestic Airline
• Delivery Agent / Marken Office.

1. Send the Domestic Alert through Maestro and confirm reception
2. Notify the MARKEN-NYC Trace Team (and receive confirmation) of the MAWB tendered with the different airlines for future follow-up using the Domestic Log Report.
3. Use the Maestro Wiki boards to:

• Track and update the Departures/Arrivals of Domestic Flights during the period of time that the Trace Department is on unmanned.

 http://www.marken.net/wp-content/uploads/NYC-Trace-Flight-Daily-Schedule.xlsx

• Monitor and update the drop offs and recoveries to the respective airlines / airports during the period of time that the Dispatch Department is on unmanned.

 http://www.marken.net/wp-content/uploads/NYC-Dispatch-Daily-Schedule.xlsx

 10. Ensure that all distribution of pharmaceutical products is handles in compliance with cGDP, State, and Federal   regulatory guideline including; DOT, FDA, TSA, CBP.

 11. Manage operational cost such as; proper packaging use and placement, domestic & international freight routing so   that they are in accordance to quoted rates and/or client service agreements and rates are in place and honored. 

 12. Maintain a high level of performance staff with emphasis on quality, productivity, efficiency, and on time delivery for   all clients according to Marken Global Quality Standard, SOPs, and regulatory guidelines. 

 13. Perform investigations in areas of non-conformance and implementation of appropriate actions to prevent   recurrence thru Corrective and Preventive Actions.

 14. Streamlined the implementation/logistics operations process to improve output, through cross-training between   Customer Service and Operations personnel. 

 15. Assist in the identification, growth, and expansion of Marken’s Logistics business opportunities. 

 16. Meet KPIs, budget and continuous improvement goals to achieve the results that is expected according to       Marken’s client contracts, SOPs and operating work Instructions

EEO AND VETERAN EMPLOYER