Customer Service Representative

MCCORD SIGNS LLC

Customer Service Representative

Cincinnati, OH
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Training & development

    Benefits/Perks

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking a Customer Service Representative to join our team in our Florence, KY location. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

    Responsibilities

    Receive a high volume of inbound calls and emails

    Identify the reason for the customer’s call, collect relevant information, and provide solutions

    Refer to premade scripts for a variety of customer service topics

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Document all customer interactions

    Meet personal and team quotas

    Attend trainings to maintain up-to-date skills and knowledge

    Doesn't need production experience starting out, but needs to be open and ready to learn basic skills such as:

    Printing and swapping materials on the machines

    Constructing banners

    Weeding vinyl

    Qualifications

    High school diploma/GED

    Previous experience as a Customer Service Representative or in a similar role is preferred

    Comfortable using computers and customer management software

    Excellent phone and verbal communication skills

    Understanding of active listening techniques

    Ability to work well under pressure

    Highly organized with the ability to prioritize projects and manage time effectively