Job Description

MDVIP is actively seeking an EHR Training & Support Specialist to join our Medical Initiatives team. MDVIP has been recognized as a Great Place to Work for the third consecutive year! The primary responsibility is to remotely provide exceptional application support to ensure our affiliated physician practices are able to optimize their use of the Electronic Health Record platform, athenaClinicals (EXPERIENCE WITH ATHENACLINICALS IS REQUIRED). This involves developing an understanding of their system set-up, office workflow, and practice goals to make recommendations to further ensure their ongoing success. Support is provided telephonically, over email communication, as well as via web-based screen sharing sessions.

This telecommuting role requires the ability to build trust and maintain positive relationships with the affiliate physicians and their staff, internal MDVIP staff and external vendors. It requires consistent, high quality client support interactions to be performed timely. Remote staff must have an adequate, confidential workspace and high-speed internet access available to efficiently perform their job functions

KEY PERFORMANCE INDICATORS

• Provide exceptional application support
• Build professional relationships
• Manage case workload and thoroughly document application support cases in Salesforce

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver best in class software support experience and education to affiliates and staff. Create and manage support/training queue timely and successfully resolve incoming inquiries.
• Develop, update, and educate on key modules to ensure high user satisfaction level and understanding of the product. Assists EHR team to develop athena instruction manuals for physicians and staff.
• Plan, lead, monitor and execute multiple assigned projects simultaneously. in the areas of Quality Assurance analysis, data integrity, and process standardization for affiliates.
• Serves as primary contact for education and support of athenaClinicals/Communicator to MDVIP employed practices & Practice Operations team.
• Develop and maintain SME knowledge of athenaClinicals/Communicator and MIPS.
• Provide utilization and performance reports for MIPS Quality Program.
• Maintain intermediate level knowledge of basic billing functionality and workflow of athenaCollector.
• Track and evaluate performance as requested by assisting with audits, tracking information, etc.
• Schedules and completes individual MIPS reviews for affiliates and their staff.

This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required. Duties, responsibilities and activities may change or be assigned at any time with or without notice.

EDUCATION AND EXPERIENCE

Associate degree or higher in a relevant discipline required. or equivalent combination of education and experience where two years related experience equals one year of schooling.

Required Skills:

• At least two years athenaClinicals training or support experience.
• Solid understanding of EHRs and medical office workflow.
• Exceptional written, verbal and interpersonal communication skills.

Desired Skills:

• EHR use in a primary care medical office setting.
• Understanding of MIPS program.
• Proven ability to successfully work autonomously from a home office setting.

COMPUTER SKILLS:

An intermediate skill level for Microsoft Excel and Word, and an advanced level of Microsoft Outlook, Skype/Zoom or similar program. Basic skills in Microsoft PowerPoint and Salesforce (or other CRM).

Company Description

Voted great place to work 3 years in a row