Job Description

NOW HIRING ONSITE CALL CENTER REPRESENTATIVES IN SAN ANTONIO, TX HOURS: Must be available for any 8 hour shift from 7 am to 7 pm. (We are unable to accommodate schedule change requests during the first 90 days.)

PAYRATE: __ $20/HR

LOCATION: San Antonio, TX

*MUST BE FULLY VACCINATED

THIS IS A ONSITE POSITION*

JOB RESPONSIBILITIES:

• Answer incoming phone calls, chats, and/or emails
• Conduct outreach phone calls and/or emails
• Provide outstanding customer service
• Recognize and follow call flows with scripts
• Research and review customer inquiries
• Research information using multiple systems
• Relay research findings and outcomes to customers
• Identify and escalate appropriate issues
• Cleary document call information and encounters in call logs
• Recognize and alert management of risk and trends
• Quickly transition from one task to another
• Maintain a professional demeanor
• Other duties as assigned

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.