Job Description

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Pay Rate $15.00 hr.

Description is as follows:

Customer Care Assistant-

• The Call Center CSR will work in a fast paced, heavy volume inbound call center servicing customer calls to the E-ZPass New York program.
• The CSR assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance with E-Z Pass policy.
• The CSR disseminates information on a variety of E-Z Pass and toll authority related topics using training materials, handouts and online tools.
• The CSR is responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.
• The CSR is responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
• Using Conduent platforms the CSR performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
• The CSR is required to meet or exceed minimum standards for production and accuracy depending on assignment.
• The CSR performs account and tag updates in strict adherence to departmental policy and procedures

IMMEDIATE AND CONTINUOUS GOALS AND OBJECTIVES:

• CUSTOMER FOCUS― Able to recognize and respond to customer needs; maintain a customer service focus and develop proactive solutions to customers’ issues.
• LISTENING, UNDERSTANDING, AND RESPONDING― Able to use proactive listening skills or attend to non-verbal cues to better understand others’ perspectives, behaviors, and motivations; able to communicate clearly about shared tasks, customer needs, the activities of other groups in the organization, and external influences; able to act with integrity and professionalism.
• TEAMWORK― Able to treat all Conduent employees with cooperation and respect; able to consider the perspectives of other departments; able to help resolve any conflicts.
• PROBLEM SOLVING― Able to recognize problems and help identify solutions.
• VALUING DIVERSITY― Able to monitor, evaluate, and adapt behavior to respond to a variety of ages, ethnic, and cultural backgrounds.
• FLEXIBILITY― Able to adapt behavior and opinions to different situations, individuals, or changing company priorities.
• PERSONAL MOTIVATION― Able to display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
• SELF-CONTROL― Able to remain calm and professional through stressful circumstances; able to solve problems and meet deadlines in difficult circumstances; able to help others manage stress.
• ACTION ORIENTATION― Able to follow instructions or take action and address opportunities with little supervision; able to take extra steps to prevent mistakes or create opportunities.

Company Description

MMC makes finding and applying for jobs simple. Partner with MMC to find the right opportunities across multiple industries in the US. Find out more by visiting www.MMCGRP.com MMC, is an Equal Opportunity Employer, M/F/D/V. Please feel free to contact us if you are an individual with a disability and require accommodation in the application process.