Dispatcher (Xray and Ultrasound Technologists) with MOBILEX USA
The position listed below is not with Florida Interviews but with MOBILEX USA
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Summary
The Dispatcher is responsible for providing the Radiology Tech in the field with information on patient exams. The Dispatcher will assist and provide direction to the field RT so that studies are completed in a timely manner. The Dispatcher is expected to take between 90 and 130 calls per day. The employee must maintain a professional demeanor at all times considering the sensitivity of the work.
Essential Duties and Responsibilities
-Assign Technologists to the proper general area and facilities as noted on the schedule.
-Page Technologist for STAT , ASAP and PRIORITY homes.
-Voice mail Technologist for 4 hour and 2 hour STAT turn around times.
-Communicate and report problems with house Supervisor and Field Supervisor.
-Inform clients of any delays of arrival and/or readings after 3-4 hours for regular cases.
-Must inform client of any delays after 1 hour for STAT cases.
-Must assist Technologist with a variety of daily needs (directions, case type, client info).
-Must be willing to cross-train into Customer Service role.
-Answer phones in a timely manner (within 3 rings)
-Flexible to assist with overflow orders (client orders)
-Must assign STAT cases within 10 minutes of appearing on screen.
-Must assign regular calls within 15 minutes of appearing on screen.
-Persistently dispatch all calls to Tech (page twice)
-Focus on assigned dispatch area, but must be aware of activity in other areas.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-Ability to work independently and with a team.
-Strong customer service skills.
-Solid communication skills (verbal, written, and listening).
-Solid problem solving and decision making ability.
-Good organizational skills.
-Ability to execute and prioritize multiple tasks.
-Professional demeanor and appearance.
-Must be flexible and adaptable to change.
-Ability to build relationships (respect, trust, consensus) and motivate others.
-Encourage and inspire others
-Knowledge of customer service strategies.
-Solid analytical skills.
-Ability to work independently in a high volume environment.
-Knowledge of Medical Terminology a plus but not required.
Education and/or Experience
High school diploma or general education degree (GED); or one year of related experience and/or training; or equivalent combination of education and experience.