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Field Service Technician

Viejas Casino & Resort

Field Service Technician

Alpine, CA
Full Time
Paid
  • Responsibilities

    RESERVATION SALES AGENT

    Viejas Resort & Casino’s luxurious four diamond hotel is nestled close to the casino and in walking distance to our beautiful Viejas Outlet Center which is located right across from the Casino!  Become a part of a growing organization who believes in delivering on world-class service by welcoming, serving, and thanking our guests “One Guest At a Time” AND we make it a priority!

    We are looking for energetic individuals who are looking to take on this new venture with Viejas and make an unforgettable experience for our guests.

    This position will:

    • Answer all incoming calls from guests, Casino, Sales Team and the internet while ensuring guest satisfaction, responds to guest questions
    • Welcomes all guests in a cheerful manner and provide them with the highest level of customer service
    • Enters and confirms bookings into the reservation system according to company’s standards
    • Maintains an inventory of vacancies, reservations, and room assignments
    • Assists with all Front Desk duties such as processing room reservations, guest’s check-ins/check-outs, cancellations, payment etc.
    • Perform other administrative duties as needed

    We take good care of our team members by offering great perks such as rewards and incentives for top-notch performance, career advancement, a variety of discounts, competitive salary, group insurance benefits, paid time off and holiday pay!   

    Here’s a great opportunity to join one of the largest organizations in San Diego and experience working for a world class venue.  Consider joining us by applying at:  Viejas.com.

    Required Skills

    High school diploma or general education degree (GED).

    1 to 2 years of related experience and/or training.  Guest service experience preferred.

    Knowledge of Microsoft Office. * Ability to type 35 WPM. * Ability to learn the hotel/hospitality systems. * Ability to effectively communicate with guests and team members verbally or in written form. * Detail-oriented, organized, self-motivated, and values teamwork. * Ability to multi-task and work in a fast-paced environment. * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

    Required Experience

  • Qualifications

    High school diploma or general education degree (GED).

    1 to 2 years of related experience and/or training.  Guest service experience preferred.

    Knowledge of Microsoft Office. * Ability to type 35 WPM. * Ability to learn the hotel/hospitality systems. * Ability to effectively communicate with guests and team members verbally or in written form. * Detail-oriented, organized, self-motivated, and values teamwork. * Ability to multi-task and work in a fast-paced environment. * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.