POSITION SUMMARY: The Medical Assistant (MA) is responsible for providing basic clinical care commensurate with his or her medical education to patients. Duties include performing initial clinical evaluations as well as directed procedures for urgent care, occupational health and workers’ compensation procedures.
ESSENTIAL RESPONSIBILITIES
Maintains Customer Loyalty score at or above company benchmark
Complies with necessary regulatory standards and licensure requirements mandated by Federal and State Agencies (i.e. HIPAA, OSHA, and CPR certification)
Answers multi-line phone system within 3 rings
Consistently communicates with patients on wait times; provides direction to the next step in the treatment process
Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations
Provides timely follow up regarding lab results
Assists Registrars with patient check in/out procedures when necessary
Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history, current mediations, allergies and other pertinent historical information as appropriate
Assists with patient transfers
Assists with procedures directly supervised by the clinician
Assists in lab procedures under the supervision of the clinician
Ensures that equipment is in proper working order and reports any malfunctions to the Center Manager or designee on duty
Follows documentation procedures and completes required paperwork related to patient visit
Maintains examination room and stocks if necessary
Adheres to infection control/safety guidelines and patient confidentiality policies
Administer any medication as ordered by provider and within your licensure/certification; Laboratory duties- Perform CLIA-waived lab test, draw blood and collect and label specimens for any send out labs; Perform DOT and Non-DOT urine drug screens and Breath Alcohol Testing (BAT)
Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions
Ability to relay information in a positive method
Ability to calm upset patients and present a solution to their problems
Proficient with practice management software and overall knowledge of MS Office
Ability to work efficiently in a team or solo environment
Performs other duties as assigned
Required Skills
EDUCATION:
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
Required Experience
Minimum of 1 year of experience as a Medical Assistant in a comparable environment or successful completion of a Medical Assistant program with externship experience
Education:
Additional Knowledge, Skills and Abilities: