MSP Level 3 Engineer

Encore Strategic

MSP Level 3 Engineer

Ronkonkoma, NY
Full Time
Paid
  • Responsibilities

    Are you ready to join an award-winning MSP recognized as one of the Best Places to Work? Techworks Consulting is seeking a talented and driven MSP Level 3 Engineer to support unique, complex customer environments while collaborating closely with a tight-knit, supportive team. If you're passionate about IT and thrive in a dynamic, hands-on setting, this on-site role in Ronkonkoma, NY could be the perfect opportunity for you!

    We’ll Provide:

    • Robust benefits package including health insurance, dental, 401K, PTO and holidays

    • Salary range of $85,000-$120,000

    • Opportunities for continued growth and learning

    • Great company culture supported by strong core values

    What You’ll Do:

    • Serve as a field resource for onsite projects, troubleshooting, and deploying new equipment

    • Consult with clients on hardware/software rollouts and provide training on deployed systems

    • Manage and support Windows Server, Virtualization, Cloud Platforms, Active Directory, and Group Policy

    • Plan and execute projects with effective time management and organizational skills

    • Perform local and cloud server migrations, including Microsoft Office 365 migrations

    • Assist Security Engineers with compliance, risk assessments, and business continuity planning

    • Troubleshoot networks (routers, firewalls, switches, cabling) and conduct wireless network assessments, design, and heat mapping

    • Collaborate with the Technical Account Management team on Sales Engineering requests

    Skills You’ll Need:

    • Minimum 3 years of experience in Managed Services and/or IT Consulting

    • Certifications from Microsoft, CompTIA, or Cisco or the ability to obtain in 90 days

    • Proficiency with RMM tools, backup solutions, and ticketing systems

    • Strong Windows Server/Workstation installation, configuration, and troubleshooting skills, along with UTM/router/switching/wireless experience

    • Excellent customer service skills

    • Strong communication, troubleshooting, problem-solving, and organizational skills, including accurate time entry and documentation

    Next Steps:

    • Quick apply with your resume here OR

    • Get a head start on our application and aptitude testing process here:

    https://www.ondemandassessment.com/link/index/JB-PBK0SDXAF?u=1110981