Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

General Statement of Duties

The Branch Manager is responsible for the day-to-day supervision and efficient operation of all aspects of a designated DHCLS library service outlet including staff, facilities, customer service, and collections. The Branch Manager is expected to be a team leader with the ability to exercise considerable independent judgment and effectively manage and motivate staff to deliver impactful customer-centric library services for the community in concert with the DHCLS Strategic Plan.

Supervision Received/Given

Works under the direct supervision and guidance of the Assistant Director of Public Services. Supervises part-time and full-time Library Assistants and custodian. Serves as a member of the Management Team.

Job Duties

Responsible for all customer functions of the library, including circulation, reference, readers advisory, and technology assistance services.

Communicates expectations, sets standards, and coaches personnel on customer service, management, and communication skills.

Assigns, supervises, and evaluates the work of assigned library staff, including goal-setting and continuous improvement.

Creates and maintains staff schedules and work plans.

Interprets and applies library policies and procedures to specific situations and assists in the development and improvement of library policies and procedures as necessary.

Works to ensure appropriate and well-balanced collections in collaboration with the Assistant Director of Public Services.

Identifies needs for facility improvements and prepares related budget/funding requests.

Works collaboratively with other members of the Management Team.

Monitors and reports on any deficiencies to the maintenance and security of the building & grounds.

Compiles statistics and completes reports (internal and external) as assigned.

May be required to work some evenings and weekends, and attend professional conferences/meetings.

Works with security services and law enforcement as necessary.

Performs other reasonable duties as assigned.

Education and Qualifications

High school diploma or equivalent. (Bachelor's degree preferred.)

Minimum of 3 years of progressively responsible library work experience or customer service management.

Must have been previously employed in a lead worker or supervisory role.

Valid driver’s license and normal risk insurability preferred.

Knowledge, Skills, and Abilities

Demonstrated ability to lead, motivate, train, and supervise staff.

Ability to communicate effectively, both orally and in writing.

Able to perform all subordinate job duties as delineated in Library Assistant job description.

Ability to learn and/or operate library technology systems, software, and other job-related equipment.

Ability to work independently, make decisions in a fast-paced environment, and exercise sound judgment.

Knowledge of current trends and new techniques in public libraries preferred.

Personal Attributes

Demonstrated qualities of effective management and leadership potential.

Passionate about public libraries.

Community-minded with a strong customer service orientation.

Demonstrates trustworthiness, empathy, and active listening skills.

Respects and maintains confidentiality.

Organized and detail-oriented.

Projects a calm, personable, and positive demeanor.

Demonstrates sound judgment and high ethical standards.

Works effectively in a diverse team environment.

Professional demeanor with a neat personal appearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to reach with hands and arms, stand, walk, sit, use hands to finger, grasp, handle, feel or operate objects, tools, or controls, talk and hear. Hand-eye coordination necessary to operate computers and various office equipment. The employee is occasionally required to climb, balance, stoop and crouch. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Will require driving to various locations. (This job description is not, nor is it intended to be, a complete statement of all duties, functions and responsibilities which comprise this position.)