Job Description

We are hiring Service Coordinators to work onsite at our property in the Boston, MA area.

The position of Service Coordinator is a very active and fast-paced role. You will be working directly with our current residents and assisting them with any requests or questions.

** What We Offer**

AIR offers attractive compensation packages that reward performance including:

• Expected base pay rate of $25.00 - $27.50 per hour + Monthly Lease Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25% Rent Discount at any AIR community. * Option to live onsite with zero commute or at a nearby AIR community.
• Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended. * You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again!

** What You Will Do**

• Assist residents with any need
  • Complete move-in and move-out inspections
  • Scheduling apartment make-readies with in-house turn technicians and turn vendors
  • Updating management on the status of turns/service requests/various projects.
  • Perform Apartment Quality checks post turn and pre-move in
  • Perform Apartment Move-Out Inspections.
  • Become familiar with company purchase order and invoicing software.
  • Enter in service requests for residents
  • Answer questions regarding service requests
  • Responds to and manages resident complaints and/or service issues
• Receive incoming work orders and prioritize as needed.
• Keeping our vendors accountable.
• Work with residents in resolving initial problems before dispatching.
• Open work orders and provide as much information before dispatching.
• Dispatch necessary personnel and equipment for incidents.
• Maintain detailed and accurate records and daily logs of activities.
• Operate software for data entry and upkeep of records.
• Follow-up with residents to ensure work order was completed to their satisfaction.
• Other duties as assigned by supervisor.

Qualifications

** Who You Are**

• Goal-Driven and Delight in going above and beyond to provide a great customer service experience
• Adaptable to Fast Pace and Shifting Priorities
• Nimble problem-solver
• Collaborative Team Player

** What You Have**

• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

Additional Information

** Benefits**

• Paid time off including vacation, sick time, and 11 holidays.
• Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training, and career growth.

Application Deadline: The initial deadline for applications is 01/23/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.