JOB SUMMARY

The Maintenance Engineer is responsible for the repair and maintenance of the hotel's facility in accordance with Brand standards for quality, cleanliness, guest satisfaction, safety and security.

EXPERIENCE

High School or equivalent; at least one (1) year of related general repair experience is preferred.

JOB ESSENTIALS

• Respond and attend to guest repair requests. Adhere to quality expectations and standards.
• Communicate with guests/customers to resolve maintenance issues with little to no supervision.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the “Make it Right” established guidelines.
• Performing preventative maintenance, to maintain the upkeep of the property, both inside and out.as scheduled by Chief Engineer.
• Maintain maintenance inventory and requisition parts and supplies as needed.
• Document each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards.
• Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision.
• Troubleshoot and perform repairs on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, air conditioners, HVAC equipment, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and program TV's;. Use the Lockout/Tagout system before performing any maintenance work.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Report any maintenance problems, safety hazards, and properly store flammable materials.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job-related duties as assigned.
• Identify, locate, and operate all shut-off valves for equipment.
• Working knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and ability to work in a fast-pace, high-energy and demanding work environment.
• Display above average engineering operations skills and strong general mechanical ability. Display proficiency in at least three of the following categories, above average skills in three more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management.
• Display advanced knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs.
• Ability to perform Engineer on Duty responsibilities, including readings and rounds.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work varied shifts, including Weekday, Evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

PHYSICAL DEMANDS

• While performing the duties of this position, the job regularly requires one to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders; reach overhead and below the knees, including bending, twisting, pulling, and stooping, standing and walking for an entire shift.

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

• This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.