We are seeking a highly responsive and tech-savvy Maintenance Software Implementer to lead the deployment and support of our custom maintenance application on Quickbase. This role is critical in ensuring smooth software implementation, effective operational collaboration, and responsive support for our clients. You will work directly with brand representatives, deliver on-site training for technicians, and provide ongoing technical support throughout the post-launch phase. This is a full time remote position with required travel for on-site trainings. Travel is expected at least once a month and is primarily on the East Coast (Virginia to Maine). Responsibilities: Software Implementation & Setup • Lead the configuration, deployment, and dashboard customization of our Quickbase maintenance application for clients. • Collaborate with brand representatives to understand operational needs and tailor the software setup accordingly. • Conduct thorough testing to ensure system functionality and client readiness before go-live. Client Training & Support • Deliver on-site training for technicians across client locations. • Develop and provide clear, practical training materials tailored to client operations. • Facilitate both group workshops and individualized training sessions to ensure user confidence and software proficiency. • Build relationships with brands and share best practices. Responsive Technical Support • Provide highly responsive technical assistance during the post-launch support phase, handling daily support calls and troubleshooting issues promptly. • Address client questions and resolve technical challenges with urgency and professionalism. • Offer ongoing support after the initial implementation, responding quickly to various tech-related inquiries as they arise. Collaboration & Communication • Work closely with internal teams to relay client feedback and recommend product enhancements. • Foster strong client relationships through clear communication and a client-first approach. • Ensure timely and effective follow-ups on all client concerns and technical issues. Qualifications: • Experience in facilities management, dispatch, or a general maintenance company is preferred. • Proven experience in software implementation, technical support, or IT consulting. • Familiarity with Quickbase or similar low-code application platforms is a huge plus. • Strong troubleshooting skills and a client-focused problem-solving mindset. • Excellent communication and interpersonal skills for training and client interactions. • Willingness and ability to travel frequently, primarily along the East Coast. • Proficiency with software deployment and system configuration. • Experience in providing rapid-response technical support. • Strong organizational skills with the ability to manage multiple implementations simultaneously. • Ability to explain technical concepts clearly to non-technical users. Compensation: $85,000 Annually

• Software Implementation & Setup • Lead the configuration, deployment, and dashboard customization of our Quickbase maintenance application for clients. • Collaborate with brand representatives to understand operational needs and tailor the software setup accordingly. • Conduct thorough testing to ensure system functionality and client readiness before go-live.Client Training & Support • Deliver on-site training for technicians across client locations. • Develop and provide clear, practical training materials tailored to client operations. • Facilitate both group workshops and individualized training sessions to ensure user confidence and software proficiency. • Build relationships with brands and share best practices.Responsive Technical Support • Provide highly responsive technical assistance during the post-launch support phase, handling daily support calls and troubleshooting issues promptly. • Address client questions and resolve technical challenges with urgency and professionalism. • Offer ongoing support after the initial implementation, responding quickly to various tech-related inquiries as they arise.Collaboration & Communication • Work closely with internal teams to relay client feedback and recommend product enhancements. • Foster strong client relationships through clear communication and a client-first approach. • Ensure timely and effective follow-ups on all client concerns and technical issues.