At Ro & Jekyll, we curate a unique dining experience that combines exceptional cuisine, exquisite beverages, and attentive service in a welcoming atmosphere. Our commitment to quality and hospitality is paramount, and we strive to create memorable experiences for every guest.

Position Overview:

We are seeking an experienced and charismatic Maitre'd to join our front-of-house team. The ideal candidate will possess a strong background in fine dining service, excellent communication skills, and a passion for providing guests with personalized attention. As the Maitre'd, you will be the face of Ro & Jekyll, setting the tone for our establishment and ensuring that our high standards of service are met and exceeded.

Key Responsibilities:

• Guest Relations: Greet and welcome guests warmly, ensuring they feel valued and comfortable from the moment they arrive. Handle reservations and manage guest seating arrangements with a focus on optimizing the dining experience.
• Service Excellence: Oversee dining room operations, ensuring smooth service flow and appearance of the dining area. Collaborate with servers and kitchen staff to coordinate timely and quality service.
• Team Leadership: Train, mentor, and develop front-of-house staff in service techniques, menu knowledge, and guest relations. Foster a positive and collaborative team environment.
• Menu Knowledge: Maintain an in-depth understanding of the menu offerings, including food and beverage pairings, specials, and dietary restrictions. Be prepared to make recommendations to guests.
• Conflict Resolution: Address any guest concerns or complaints promptly and professionally, striving to resolve issues and turn challenges into positive experiences.
• Operational Oversight: Ensure compliance with health and safety regulations, as well as company policies. Monitor cleanliness, organization, and presentation of the dining area.
• Continuous Improvement: Participate in reviewing and analyzing service standards, guest feedback, and operational processes to enhance guest satisfaction and improve overall efficiency.

Qualifications:

• Previous experience as a Maitre'd or in a senior front-of-house position in a fine dining restaurant is preferred.
• Exceptional communication and interpersonal skills, with a warm and approachable demeanor.
• Strong leadership abilities, with experience in training and developing staff.
• Knowledge of food and beverage, including wine pairings, and an understanding of dietary restrictions.
• Ability to remain calm and composed under pressure, handling multiple tasks in a fast-paced environment.
• Flexible schedule, including weekends and holidays, as needed.

What We Offer:

• Competitive salary.
• Opportunities for career advancement within Ro & Jekyll.
• A supportive and dynamic work environment with a focus on teamwork.
• Employee discounts on food and beverages.

If you are passionate about providing exceptional dining experiences and thrive in a vibrant, high-energy environment, we would love to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience.

You can find us at 1500 W Swann Avenue, Tampa, Florida 33606

Ro & Jekyll is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.