THIS ROLE IS BASED IN OUR MAUI OFFICE AND CANDIDATES MUST LIVE ON MAUI.  

WHO WE ARE: 

Makai HR is a Professional Employer Organization (PEO) started in 2018. We provide local businesses with outsourced HR solutions so that our customers can dedicate their full attention to running their businesses. We are committed to supporting Hawaii’s business community with reliable, cost-effective HR solutions backed by an excellent client experience from sales to operations. 

There may be times when this person will need to drive to client locations on Maui, so reliable transportation is important.

WHO WE'RE LOOKING FOR: 

We are looking for an Office Coordinator who is driven by customer service, is incredibly detail oriented, can follow written and verbal instructions and truly cares about our clients. You must have some customer service experience and be willing to work in a fast-pasted, growing company. This is a deadline driven role, so you must work well under pressure, keep organized and prioritize as multiple requests can come in at the same time. Payroll experience would be a plus, but it is not required.  

WHAT’S IN IT FOR YOU? 

Makai HR is a start-up company. This is an amazing opportunity to take all of your knowledge, experience and skills and put them towards BUILDING something really special. New challenges present themselves which means we’re constantly learning, building and tweaking processes, and re-defining what success looks like for ourselves. Our environment is dynamic and ever evolving, and for the person seeking change and growth, this might be the perfect place.      

THIS ROLE IS BASED ON MAUI AND DOES REQUIRE YOU TO WORK IN THE OFFICE.

EDUCATION AND EXPERIENCE YOU’LL NEED TO SUCCEED: 

Required: 

• 2+ years of customer service, hospitality, and/or client success experience 

• Patience and empathy to help individuals complete paperwork and answer detailed questions about their account with us  

• Ability to work M-F 8a-5p Hawaii time in our Maui office (This is not a remote position)  

• Self-starter that can meet required deadlines  

• Passion for creating a warm, welcoming environment in our office  

• Technology-literate and savvy with a strong knowledge of CRM software and MS Office 

• Adhere to and exemplify our Core Values: · We’ve got this · Solutions not problems · Time Matters · Clients Matter · Avoid Drama 

• Ability to adapt and be flexible in the face of changing priorities, resources and timelines. 

• Works well in a team environment and enjoys collaborating and building relationships across the organization to deliver goals and deadlines 

• Strong written and verbal communication skills

Preferred 

• 1+ year of payroll experience  

• Valid Hawaii drivers license, vehicle, and clean driver abstract

THIS ROLE WILL CONTRIBUTE IN THE FOLLOWING WAYS: 

PAYCHECK DISTRIBUTION: 

• Primary duties will include folding checks and stuffing and applying postage to envelopes, following client specific mailing instructions, ensuring paychecks are mailed by carrier deadlines.  
• Create shipping labels, sort checks to appropriate distribution parcels and ship prior to cut-off times.  
• Greet clients and employees in-person who wish to pick up their checks. 
• Work with local courier service company to ensure paychecks are delivered timely.  
• There may be occasions where you need to drop off paychecks to a client location on Maui.

ASSISTING WITH NEW HIRE FORMS: 

• Warmly welcome client employees to the office.  
• Provide the appropriate new hire paperwork that needs to be completed and provide assistance on completing the paperwork.

CUSTOMER SERVICE PHONE LINE:  

• As a part of our customer service phone queue you will answer calls from clients and their employees on a variety of topics. You will be responsible for creating a warm and positive experience to answer their question or get them to the correct team member who can.  
• Using our CRM system, you will create cases and follow written process documentation to assign the case to the correct team member to complete.

OFFICE MANAGEMENT:  

• Order supplies as needed including check stock, ink, and guest refreshments.  
• Ensure the Maui office is tidy and professional.

Makai HR provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.