Our mission is to be our communities' preferred car wash brand by obsessively pursuing excellence in all things. That pursuit of excellence starts with the people with hire. As a Management Trainee, your primary role is to act as the Assistant Manager of the site and help deliver an exceptional customer experience. Additionally, you will learn the ins-and-outs of day-to-day car wash management, develop leadership skills, gain an understanding of the financials, and participate in solving our most pressing problems. In 6-12 months, a Management Trainee should be ready to transition into a General Manager role. The following description represents the responsibilities of a General Manager.
Operations Management:
-Supervise and coordinate daily car wash operations, including scheduling, staffing, and workflow management.
-Ensure that the facility is properly maintained, clean, and aesthetically pleasing.
-Communicate effectively with our maintenance team to minimize downtime and ensure optimal performance.
-Identify best practices and contribute to the development of standard processes.
-Monitor the quality of services provided to ensure customer satisfaction and address any issues that arise promptly.
Financial Management:
-Assist in the development of annual budgets, including revenue targets, operating expenses, and capital expenditures.
-Monitor financial performance regularly, analyze financial reports, and take appropriate actions to achieve profitability goals.
-Implement cost control measures to optimize operational efficiency and reduce expenses.
-Engage the community to identify opportunities for revenue growth and implement strategies to increase sales and customer retention. (i.e., local partnerships, fundraisers, fleet accounts, etc.).
-Maintain accurate records of financial transactions, inventory, and sales data.
Staff Management and Training:
-Recruit, hire, train, and supervise car wash staff.
-Provide ongoing coaching, performance evaluations, and feedback to ensure a high level of employee productivity and engagement. Hold the team accountable for achieving our high standards.
-Develop and implement training programs to enhance employee skills, customer service, and safety practices.
-Foster a positive work environment, promote teamwork, and resolve any staff conflicts or issues that may arise.
Customer Service:
-Establish and maintain a customer-focused culture by adhering to our service standards and ensuring their implementation.
-Handle customer inquiries, concerns, and complaints in a professional and timely manner.
-Implement strategies to enhance the customer experience and build customer loyalty.
-Solicit feedback from customers. Generate positive reviews to enhance our reputation locally.
Compliance and Safety:
-Ensure compliance with all applicable local, state, and federal regulations governing car wash operations, including environmental, health, and safety standards.
-Develop and enforce safety protocols to minimize risks to employees, customers, and the facility.
-Stay updated on industry trends, best practices, and new technologies related to car wash operations.
Marketing and Business Development:
-Collaborate with the marketing team to implement advertising campaigns, social media initiatives, and other promotional activities.
-Identify opportunities for partnerships or collaborations.
-Monitor competitor activities and market trends to identify areas for improvement or new business opportunities.
Join our growing WashU Team today!