Job Description

The Manager, CityWalk Food – Quick Service Restaurants will be responsible for the overall operation of multiple Quick Service venues, including, but not limited to, the efficient and profitable operation of the venues. This position will directly supervise a team of assistant managers. In the Manager role, this position will be responsible for the implementation of strategic planning and optimizing restaurant profitability; candidates must also be passionate about quality, cleanliness and guest service standards. The ability to create and foster a cohesive team is a critical piece of this role. Candidates must exemplify excellent planning, delegation, mentoring and coaching skills.

This position will be instrumental in executing strategic plans, while championing guest satisfaction, employee motivation and positive fiscal results. The position will be accountable for achieving all annual operating profit goals through driving sales, developing and retaining exceptional talent and driving operational excellence.

• Maintain efforts to achieve or exceed budgeted sales and profit goals.
• Run venues to brand standards maintaining strong relations with brand ambassadors.
• Liaison with sourcing, production kitchen and warehouse.
• Consistently achieve operational excellence.
• Management of food, beverage and labor costs through proper hands-on monitoring of all policies and procedures.
• Ensure the highest quality food, beverage, service, sanitation, safety and retail standards are maintained.
• Communicate restaurant results with Senior Management with recommendations for improvement.
• Strictly enforce all cash handling procedures, purchasing and receiving procedures and accounting policies.
• Assist in recruitment, training, developing, coaching, and evaluating employees and Assistant Managers in all aspects of business.
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment.
• Ensure high Team Member and Guest Engagement.
• Lead and support management team in training and coaching their staff for “Best in Class” service standards.
• Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor and profitability.
• Exceed annual operating profit targets.
• Promote company's mission and values.
• Performs other duties as assigned.

Qualifications

Basic Requirements:

• 5+ years retail and/or food & beverage management required; or equivalent combination of education and experience.
• Thorough knowledge of MS Excel, Word, PowerPoint and POS systems.
• Ability to work rotating schedules, holidays, weekends and nights.

Desired Characteristics:

• Proven success in controlling costs, maximizing profit and directly supervising multiple managers.
• Experience in the development and implement of strong SOPs to drive consistency and quality of product and guest services.
• Experience in partnering with culinary team on menu development, culinary and understanding of product quality control tools and metrics.
• Experience in leading projects (seasonal promotions, new restaurant projects, remodels, infrastructure projects, etc.) from start to finish with proven track record.
• Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff.
• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
• Strong P&L experience, command of budgeting and cost controls.
• Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.
• Ability to effectively communicate across all lines of business, and with all levels of management.
• Strong organizational, planning, delegation, mentoring and coaching skills.
• Ability work with ambiguity and constant change.
• A strong passion for delivering the highest quality of guest service.

Additional Requirements:

• Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000-$90,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

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