Job Description

The Customer Engagement and Experience team nurtures profitable customer relationships through meaningful engagements and seamless experiences by leveraging data, innovation, and technology.

The Customer Experience and Engagement team relentlessly pursues ways to remove friction and add delight for customers and crew throughout their journeys, enabling our customers to choose McDonald’s more across all digital channels. They also oversee the digital customer engagement strategy, investment, ad execution across all owned channels.

In the Manager, Customer Engagement – Omni-Channel role, you will contribute to these priorities in through the following ways:

• Day-to-day lead on campaign message maps & channel strategy planning for CE&X + B&C​

• Accountable for application of omnichannel strategies and execution within campaigns, among agency and internal teams​

• Supports execution of national & local retail strategy​

• Considers campaign extensions and menu implications across ALL channels (GMA, menu boards, kiosk, emerging)

• Provide thought leadership and strategic expertise among the broader marketing team, championing the digital marketing plans/recommendations to senior leaders internally and externally with our franchisees.

• Collaborate with various digital marketing teams (media, digital customer experiences, martech strategy & enablement) to identify and evaluate opportunities and optimizations across campaigns and experiences.

• Keep a pulse on emerging trends and platforms that offer new ways for the brand to maintain a modern, relevant presence in culture.

• Empower the ongoing measurement and evaluation of engagement efforts to apply findings to future initiatives.

Benefits eligible : Yes
Bonus eligible : Yes
Long term incentive eligible : Yes
The expected salary range for this role is $112,860 ** –** $143,900 ** __** per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field. MBA preferred.
• Minimum of 5 years of experience in marketing or a related field
• Proven experience working in digital marketing, campaign strategy, or some combination with a broad base of different experiences to drive business growth
• Experience of working in complex global organizations, preferably within consumer facing environments, with demonstrable ability to influence and lead cross-functionally
• Experience working on campaign or content development from briefing to execution for large brand campaigns
• Ability to work at a fast pace while managing competing priorities across various campaigns or workstreams
• Familiarity with the IMPACT or similar campaign development process​
• Exposure to creative agency and some previous campaign work preferred​
• Ability to influence cross-functional adherence to defined channel strategies

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.