Job Description

The Manager - Customer Supply Chain Services is responsible for enabling and supporting all order to cash resources which includes external resource providers, regional process consultant, customer consultant teams. This role is the key lever for customer satisfaction, productivity, and profitability within the order to cash workflow by improving overall order to cash process performance. Critical responsibilities within this role include process support for system enhancements and integration as well as matching processes support to meet all customer requirements. Must be a partner with all business leaders to ensure that performance and customer requirements are understood and clearly communicated to the back-office team to ensure proper enabling, support, and improvement activities. Participate in Global Governance activities and strategic initiatives to understand and influence strategic direction.

Qualifications

• Bachelor’s Degree required.
• Minimum 10+ years of applicable work experience required.
• Advanced knowledge in SAP order-to-cash processes required.
• Business Process Expert in Customer Service and Order to Cash required.
• Strong Entrepreneurial mind-set with knowledge in multiple business disciplines.
• Takes immediate corrective actions when detecting deviations from expected target level.
• KPI oriented, number driven. Advanced MS Office skills.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization not available.

Additional Information

Comprehensive Benefit Offering – All benefits are effective DAY 1!

• Medical, Dental & Vision
• Life and Supplement Life
• Long and Short Term Disability (after 30 days)
• Paid Time Off & Holidays
• 401K – with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more

https://www.bosch.us/careers/why-bosch/culture-and-benefits/
https://www.myboschbenefits.com/public/welcome