Job Description

The Manager of Digital Account Management will be responsible for managing and supporting a group of Account Managers responsible for the end-to-end digital campaign management for our local markets. The team manager will lead the day-to-day workflow for digital campaign tactics. This includes co-leading briefings, capturing and disseminating action items and next steps, and working with the digital operations leads to ensure that all campaign processes are executed effectively and efficiently.

** Responsibilities**

• Management and training of the Account Management team members
• Work with internal team to ensure the digital process and workflow is effective and efficient
• Planning approval and guidance
• System management for billing, invoicing, and revenue allocation
• Local and National support and approval with Operative One (Order Management System)
• Management and monitoring of all planning requests and responses
• Oversight of all post-sales campaign pacing and delivery
• Indirect management and support of the Local Digital Campaign Managers
• Rolling out pertinent information and documentation
• Assist in managing team wiki with new information, and documentation
• Contribute to the weekly Account Manager briefings
• Responding to appropriate email questions from local and national campaign managers
• Participate in Manager level meetings to discuss better processes or needed rollouts to help support the Pre and Post Sales Processes

Collaboration:

Demonstrate a willingness to work as part of a team by being service oriented, responsive and reliable when helping co-workers to accomplish their jobs/tasks at hand. Establish and cultivate positive working relationships with Partners and be a "go to" person and a resource for the company. Should be willing to do any task large or small to facilitate the project assigned.

Decision Making/Problem Solving:

Demonstrate the ability to make effective and timely decisions by using good judgment that will have a favorable outcome and a positive impact on all jobs. Anticipate roadblocks before they happen and gauge when to bring in senior leadership. Build confidence and respect of co-workers by flagging potential problems, addressing concerns and providing innovative solutions in a timely fashion.

Qualifications

• 3-4 years managing a sales support team. Preferably with a lean toward planning and campaign fulfillment
• Ability to manage and prioritize a large volume of projects with tight deadlines from conception to completion
• Understanding of trafficking and ad server systems
• Post Sales operations expert
• Excellent verbal and written communication skills
• Excellent problem solving and decision-making skills
• Strong organizational skills and attention to detail
• Strong interpersonal skills and the ability to be a great teammate as well as motivate a team
• Proactive and inventive
• Flexible and able to quickly adapt to change

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000-110,000 (bonus eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.