Role Summary

Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A Charlotte Pike - Nashville is successful in the following areas:

Front of House Operations

Leadership and People Development of Front of House Team

Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.

Maintain vision alignment with the Operator and the leadership team

Ensure stewardship systems are taking place throughout the restaurant

Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.

Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.

Oversee speed of service and completion of goals.

Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high performance teams throughout the restaurant.

Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills:

Strategic thinker, Goal-oriented, Tech-savvy

Great communicator both in handling difficult situations and a diverse team.

Mature, dependable and results-oriented

Ability to work in a team environment

Very detailed oriented & keenly observant

Professional marketing or communications experience

Maintains a number of business and professional community contacts

Self-starter, creative and flexible

Good business sense, achiever

Strong project/time management skills

Proven history of consistently performing at a high level

Unquestionable integrity and represents Chick-fil-A well

Passionate about building relationships with clients

Servant spirit with strong sense of stewardship

Specific Experience:

Required: High School Diploma or equivalent

Required: Strong analytical and problem solving skills

Preferred qualifications:

Bachelor's degree or above, preferably in a business or hospitality

Experience as a leader food service operations

Years of Experience: 2

This person must be skilled in time management.

This person must be self-directed and highly organized.

This person must master all knowledge and skills of every position in the Restaurant.