Job Description

Duties and Responsibilities

• Responsible for all Level 1 support for all current and future production systems, and Level 2 & 3 support for a subset of these systems
• Ensure that related hardware, software and other components are properly selected, developed, implemented, tested and deployed
• Monitor systems to detect deficiencies, and recommend changes and solutions
• Estimate resource requirements and implementation costs
• Present management with proposals or presentations identifying system needs, outlining return on investment
• Further business objectives through interactions with other department managers, external consultants, and software and hardware vendors
• Provide status reports to senior management at agreed-upon cadence and scope
• Supervise system support specialists, providing direction and guidance
• Be able to explain computer system projects to executives and other non-technical employees in a manner they can understand
• Interact and build productive relationships with operations, marketing, legal, product, HR, finance/accounting, and other departments
• Work directly with third party vendors and SaaS providers to assure system configuration, availability, security, etc.
• Work directly with parent company IT Security associates to assure that all audits, security requirements, monitoring, scans, reporting, and other security measures are completed on time and to established specifications
• Work closely with key support vendors to assure that support operations and issues flow seamlessly between teams and meet established SLAs
• Contribute to cross-channel initiatives that address customer needs, create competitive advantages, close gaps, and build continuity of experience for customers accessing California Closets through multiple digital properties or devices
• Partner with functional leads and third-party vendors to define and prioritize use cases, create detailed requirements, define and prioritize user stories that can be used to create product specifications and architecture
• Work collaboratively with other technology partners in development, Quality Assurance, Application Development, and colleagues within California Closets to build capabilities and features that will be available on multiple platforms
• Identify technology trends and product analytics opportunities for California Closets based on user, business, marketing & tech inputs – with a thorough understanding of the California Closets Digital strategy and vision
• Identify opportunities to improve process with proposed solutions
• Mentor and coach junior product team members and manage consultants and vendors (as required)

Qualifications

• Bachelor’s degree or equivalent work experience
• 5+ years related experience with 7+ years of total experience.
• Technical proficiency and strong leadership capabilities, with a background in both computer systems and business management
• Familiarity with Agile development methodology Strong organizational and communication skills
• Understanding of Retail

Additional Information

All your information will be kept confidential according to EEO guidelines.

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