Role Summary

Work with the Director - Back of the House (BOH) + Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically this role is a leader and critical component in ensuring that Chick-fil-A Charlotte Pike - Nashville is successful in the following areas:

Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint.

Yearly & Quarterly Planning

Back of House Staffing and Operations

Leadership and People Development of Back of House Team

Vision and Service Model compliance throughout all areas of oversight.

General Responsibilities:

Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.

Maintain vision alignment with the Operator and the Director - Back of the House + Financial Management.

Ensure stewardship systems are taking place throughout the restaurant

Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.

Support Director - Back of the House (BOH) + Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.

Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.

Working with Director - Back of the House (BOH) + Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary.

Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.

Drive sales growth mentality and encourage creativity and innovation throughout the business.

Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.

Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.

Skills:

Strategic thinker, Goal-oriented, Tech-savvy

Great communicator both in handling difficult situations and a diverse team.

Mature, dependable and results-oriented

Very detailed oriented & keenly observant

Professional marketing or communications experience

Maintains a number of business and professional community contacts

Self-starter, creative and flexible

Ability to work well with the public/network

Good business sense, achiever

Good written/verbal communicator

Strong project/time management skills

Unquestionable integrity and represents Chick-fil-A well

Passionate about building relationships with clients

Able to work well independently and in a team environment

Servant spirit with strong sense of stewardship

Preferred qualifications:

Bachelor's degree or above, preferably in a business or marketing field of study

Experience as a leader food service operations

Years of Experience: 2

Bilingual: English and Spanish

This is a full time position.

This person must be skilled in time management.

This person must be self-directed and highly organized.

This person must master all knowledge and skills of every position in the Restaurant.