Opportunity for a career focused Manager Network Operations to join a prominent municipality in Jacksonville.

This is an immediate opportunity to lead the modernization of Network Infrastructure in a hybrid onsite / remote model. Infrastructure Managers demonstrating proven experience are encouraged to apply to this opportunity ASAP.

Experience guidelines:

• Proven leadership of the network and telecom team and management of all voice and data network, wireless, and telecom infrastructure for a corporate or public sector environment
• Prefer knowledge of legacy voice and call center systems such as Cisco Finesse, along with UCaaS.
• Network certification such as Cisco CCNA.
• Ability to manage risks and handle crises.
• Exceptional customer communication and interpersonal skills at all levels of the organization.
• Ability to effectively prioritize and execute tasks in a dynamic environment
• Attention to detail and ability to organize and maintain multiple tasks and processes.
• Ability to implement formal procedures for increasing productivity, driving consistent service delivery and increasing customer satisfaction.
• Good analytical and problem solving skills to resolve technological problems.
• Experience with developing Requests for Proposals (RFPs) for network hardware and services.
• Experience in developing and renewing service contracts on-time and establishing service level agreements with telecom providers.
• Recruits staff, interviews, and hires.
• Conducts employee mentoring, performance reviews, holds employees accountable for optimal performance, and counsels when needed, consistent with the City’s HR guidelines.
• Communicates clear direction, manages for results, and leads organizational change.
• Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing, and motivating employees.

How will your talents be utilized? ·

• Manage upgrade of VoIP phone system to UCaaS solution.
• Vendor management and cost negotiations for cost/value based pricing.
• Lead network/voice incident response activities, root cause analysis, and mitigation.
  

• Ensures high availability of mission critical business systems
• Proactively monitors infrastructure resources to mitigate outages and service interruptions.
• Ensures timely upgrades and patches to infrastructure firmware, hardware, and software products.
• Maintain network security.
• Leads best practice firewall management.
• Guides network architecture and hardware refresh strategy to fit business requirements and projected growth.
• Establishes and maintains infrastructure standard operating procedures.
• Organizes and maintains inventory of all hardware and software resources.

• Network and voice project management.
  
• Annual budget preparation, expense monitoring, invoice approvals.
  
• Procurement of network and voice services, hardware, and software.
  
  KPIs & Benchmarks
• Uptime of network
• Outage time to resolution
• Projects completed on time and within budget
  
• Expenditures vs. budget