Benefits:
Bonus based on performance
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Flexible schedule
Free uniforms
Signing bonus
Job Description
Scenter Manager
Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.
NORTH STAR
We enrich the connection between people and their dogs.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
About the Position
The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires:
Management experience
Dog care/handling experience
Customer service experience (retail, restaurant)
Strength to lift up to 70 pounds; stamina to stand for long periods of time
Reliable transportation
Willingness to work in a smoke-free environment
Who We Are Looking For
We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with emphasis on critical KPI’s: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc. Scenthound is a membership-based dog wellness business. Membership sales experience is highly desired.
Tasks
Drive initial membership sales promotion and set up between hire date and Scenter opening mid-summer 2025
Promote dog health and wellness education to customer base
Maintain a knowledgeable team that prioritizes dog wellness and safety
Provide leadership, guidance, and mentorship for the Scenter employees
Drive employee development through leadership, training, and performance reviews
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep Scenter on schedule
Create an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; Resolve customer concerns
Ensure safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices
Skills and Abilities
Effective communication with team members and dog parents
Leadership, coaching, mentorship
Recruiting, hiring, and creating a happy and effective team
Problem-solving
Attention to detail
Time-management – ability to make an efficient schedule
Computer/ technology proficiency
Accountability; hold oneself and others to a high quality of services
Benefits
Competitive compensation plan that includes salary, bonuses, and paid vacation
Merit-based pay increases
Work Remotely
No
Job Type: Full-time
Salary: From $49,000.00 per year
Benefits:
Employee discount
Retirement plan
Management training
Paid vacation
Schedule:
Day shift
Monday to Friday
Weekend availability
Supplemental pay types:
Bonus pay
Application Question(s):
Direct experience working with dogs or other animals is always helpful. Please describe any experiences you may have.
Driving membership sales is a key part of this position Please describe any experiences you have.
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: One location