Job Summary

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club with the intent of accelerated training to prepare for future club manager positions.

Essential Duties and Responsibilities

Assist in recruiting, hiring, training and developing staff.

Assist in member service oversight making sure all staff are providing great customer experience at all times.

Very involved in all front desk related tasks

Great/meet potential members and provide gym tour

Assist to facilitate member service issues and questions.

Assist with staff management and provide backup support to Club Manager as needed.

Ensure prompt opening of gym, when Club Manager is out (if applicable)

Assist in preparation of new hire paperwork

Assist in preparation of schedule and coverage of shifts as needed

Supervise all team members in the Club Manager’s absence

Assist in coaching and counseling performance to help achieve company standards

Assist in implementation and adherence to all company policies and procedures

Assist overseeing cleanliness and appearance of gym

Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.

Assist in ordering supplies, keeping inventory and tracking reports as needed.

Successful completion and demonstration of MIT training guide.

Essential Behavior Requirements

Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.

Listening: actively listens to customers (includes coworkers and the public) empathizes sees the situation from the customer’s perspective) and works together to solve the problem.

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

High school diploma

Strong customer service skills

Strong communication, organizational and leadership skills

Basic computer proficiency

Prior leadership experience required

Physical Demands

Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift up to 50 lbs less than 30% of the time

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.